Process Manager Intern - Customer Integration (Summer 2025)

About Zipline

Zipline is on a mission to transform the way goods move. Our aim is to solve the world’s most urgent and complex access challenges by building the first instant logistics system that serves all humans equally. Leveraging expertise in robotics and autonomy, Zipline designs, builds, and operates a fleet of cutting edge, autonomous delivery drones. We serve tens of millions of people around the world.

Joining Zipline’s Emerging Talent program as an intern is an opportunity to contribute to our promise of building a system that provides equitable access to critical healthcare supplies for millions of people. We believe that internships are more than just opportunities to learn by watching or doing low level tasks. We expect our interns to take on meaningful work that actively contributes to moving Zipline’s mission forward, while learning real-world skills that will serve them in their careers for the long term. 

Join us, and build the future of logistics with the best humans around!

About the Customer Integration Team

The Customer Integration Management team is responsible for ensuring seamless integration, onboarding, and operational success for Zipline’s Partners using Platform 2. This team collaborates across Product, Engineering, and Customer Success teams to design scalable workflows, refine partner-facing processes, and drive innovation that unlocks new use cases. By delivering exceptional partner experiences and operational excellence, the team plays a critical role in scaling solutions and fostering long-term satisfaction with Zipline’s Platform 2 service.

The Role

As Process Manager on the Customer Integration Management team you will focus on designing, optimizing, and maintaining the workflows that enable seamless partner onboarding, integration, and ongoing operations. Your primary role will be to ensure efficiency, scalability, and compliance while aligning with the team’s mission of delivering exceptional partner experiences.

What you'll Do

• Design, develop, and implement internal business processes - examples include document change management system and system for collecting subjective customer feedback. 
• Map out existing processes to understand their flow and identify inefficiencies
• Identify process bottlenecks and inefficiencies, and recommend solutions for continuous improvement.
• Collaborate with the Product, Enterprise Systems, Customer Success, and engineering to implement workflows.
• Monitor process performance, track key metrics, and report on process outcomes.
• Document and maintain up-to-date process workflows, guidelines, and SOPs

What You'll Bring 

• Experience in process management, operations, or related roles, preferably in a fast-paced or complex environment.
• Proven track record of working with product, engineering, and customer success teams to align processes with business goals.
• Strong communication and stakeholder management skills to drive collaboration and alignment.
• Practical experience in analyzing, mapping, and reengineering workflows
• Ability to gather, analyze, and interpret data to inform process improvements and measure success
• Strong organizational skills to manage multiple initiatives and ensure process documentation is comprehensive and accessible.

What Else You Need to Know   

Our internships are full-time positions, in-person at our South San Francisco office. We will host our Summer 2025 interns from May to August.

The starting cash range for this role is $32 - 36 / hour. Please note that this is a target, starting cash range for a candidate who meets the minimum qualifications for this role. The final cash pay for this role will depend on a variety of factors, including a specific candidate's experience, qualifications, skills, and working location. The total compensation package for this role may also include: overtime pay; commuter benefits; paid sick time; and more.

Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws or our own sensibilities.

We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply!

Zipline is also committed to providing reasonable accommodations to individuals with disabilities. Please let your point of contact at Zipline know if you require any accommodations throughout your interview process.