Senior Technical Product Manager I, Payment Platform

• Help us grow our acquiring platform and make it more profitable by using your product management skills and knowledge of the payments industry
• Create payment experiences that customers love by understanding their needs and using data to develop and launch new features
• Remote-first opportunity for US-based employees with the option to work in-person out of our Manhattan office 

Start your adventure with Zip 

As the Senior Technical Product Manager for our repayment platform, you will play a pivotal role in helping Zip customers pay when and how they want. In this role, you’ll work with your engineering, product, risk, finance, design, marketing, legal, senior leadership, and external partners to optimize existing payment flows and build out new seamless payments experiences across multiple customer-facing products processing billions in payment volume per year.

Interesting problems you’ll get to solve

• Operationalizing dynamic payment routing capabilities
• Improving unit economics and NTM
• Onboarding new payment methods
• Optimizing conversion rates through machine learning/AI
• Reducing customer friction throughout the repayment journey

What you’ll bring to the team 

• Bachelor’s degree in a relevant field (e.g., Business, Engineering, Computer Science).  Completion of a formal Product Management training program, including SCRUM Product Owner certification is preferred
• 5+ years of product management experience within the fintech or payments industry on the merchant/acquiring side
• Experience and understanding with card/bank payments, alternate payment methods, and flow of funds
• Technical competency of payment processing, orchestration, and payfacs
• Demonstrated ability to prioritize tasks based on impact/urgency
• Strong communication and presentation skills, especially to technical and non-technical stakeholders with the ability to synthesize complex topics
• Excellent SQL knowledge and attention to detail leveraging data and customer/3rd party insight
• Bonus points if you have experience with two-sided marketplaces or platforms
• Be a thought leader in how customers engage with Zip’s payment platform
• Proven ability to define, develop, a/b test, and launch new features at scale.
• Use data-driven insights/research to identify opportunities that drive value for our customers
• Think strategically and high level but also get your hands dirty in the details using data and research
• Deeply understand the business as a subject matter expert; teams rely on your knowledge/insight to make informed decisions
• Up to date on the latest payments trends and financial products

What you’ll get in return

Zip is a place where you’ll get out what you put in. The newness of our sector means we need to move at pace and embrace change, and our promise to you when you join the team is that you’ll feel empowered and trusted to make big things happen quickly. 

We want you to feel welcome and as though you have the support to be yourself, and care for yourself at work. Because it’s important to us that you make the most of the opportunities you’ll get to grow your skills and your career, and be surrounded by smart, friendly people and leaders that have your back.

We think these are just some of the best things about being a Zipster. We will also offer you:

• Flexible working culture
• Incentive programs
• 20 days PTO every year
• Generous paid parental leave
• Leading family support policies
• 100% employer covered insurance
• Beautiful Union Square office with a casual dress code
• Learning and wellness subscription stipend
• Company-sponsored 401k match

Zip is committed to a straightforward and transparent pay structure. The actual base salary will be determined by various individualized factors, including job-related knowledge, skills, experience, location, internal equity, as well as other objective business considerations.

The annual base Pay Range for this position is $150,000-$165,000. This range reflects our US national compensation (USN). Additional premium percentages may apply based on our tiered premium strategy. Subject to those same considerations, the total compensation package for this position may also include other elements, including a bonus and/or equity awards, in addition to a full range of medical, financial, and/or other benefits. If hired, employees will be in an 'at-will position' and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation or benefit program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Be a part of a team that reflects the diversity of our customers

We pride ourselves on being a workplace that provides equal opportunities to people of all ages, cultural backgrounds, sexual orientations, gender identities, abilities, veteran status, and everything else that makes you unique.

Equally, we’re committed to ensuring our recruitment processes are accessible and inclusive. Please let us know If there are any adjustments that need to be made to ensure you have a fair and equitable experience.

And finally…get to know us

Zip Co Limited (ASX: ZIP) is a digital financial services company, offering innovative, people-centred products that bring customers and merchants together.

Operating in two core markets - Australia and New Zealand (ANZ) and the US, Zip offers point-of-sale credit and digital payment services, connecting millions of customers with its global network of tens of thousands of merchants.

We’re proud to be a values-led business and our values - Customer First, Own it, Stronger Together and Change the Game - guide us in everything we do.

I acknowledge by clicking "Submit Application", that the information provided is true and correct. I also understand that any willful dishonesty may render for refusal of this application or immediate termination of employment. By providing your information, you acknowledge that you have read our Zip Applicant and Candidate Privacy Notice and authorize Zip to process your data subject to those terms

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