Senior Director, Product Management – Merchant & Platform Experience, Management & Integration

• A strategic product leader with a track record of scaling merchant and platform experiences, including onboarding, integration, and ongoing management, leveraging data-driven insights and ensuring compliance.
• A customer-obsessed innovator who thrives in fast-paced, agile environments, driving cross-functional collaboration to deliver seamless, high-impact experiences across mobile, web, in-store, and support channels.
• Remote-first opportunity for US-based employees with the option to work in-person out of our Manhattan office 

Start your adventure with Zip 

Join Zip’s Product Management function and play a pivotal role in defining and delivering exceptional merchant and platform experiences. If you excel in fast-paced, adaptive environments and are passionate about simplifying complex processes, accelerating onboarding, and creating seamless integration experiences, this role is ideal for you. You will lead a high-impact team focused on streamlining merchant onboarding, settlement processes, and integrations, empowering merchants and developers across our growing ecosystem.

As the Senior Director, Product Management – Merchant & Platform Experience, Management & Integration, you will own the end-to-end merchant experience, from initial onboarding and integration to ongoing management and settlement. Your strategic leadership will ensure merchants and platforms can effortlessly connect with and leverage ZIP’s solutions, fueling growth and scalability. You’ll collaborate closely with cross-functional teams to drive innovation, reduce complexity, and deliver cohesive solutions that strengthen ZIP’s market position and merchant relationships.

Interesting problems you’ll get to solve

• Lead the vision, strategy, design, and execution for merchant onboarding, settlement, and ongoing management processes, ensuring simplicity and efficiency for our partners and platforms.
• Own the entire merchant journey, from seamless integration and implementation to embedding ZIP’s financial solutions into partner ecosystems.
• Collaborate cross-functionally with Engineering, Design, Sales, Operations, Compliance, and Legal teams to deliver scalable and frictionless merchant experiences.
• Drive merchant adoption, retention, and satisfaction through continuous innovation, optimization, and simplification of integration and management experiences.
• Define, prioritize, and oversee a robust product roadmap that accelerates merchant onboarding, streamlines integrations, and supports sustainable business growth.
• Develop frameworks for evaluating product performance, merchant satisfaction, and integration efficiency, leveraging data-driven insights to inform strategic decisions and continuous improvements.
• Act as a key advocate for merchants and platforms within the organization, championing their needs and driving initiatives to elevate the overall partner experience with ZIP.
• Regularly present to the executive team, providing insights, strategies, and performance updates to ensure alignment and drive strategic momentum.

What you’ll bring to the team 

• Education & Training:
• Bachelor’s degree in a relevant field (e.g., Business, Engineering, Computer Science). An advanced degree (MBA or equivalent) is preferred.
• Completion of a formal Product Management training program is preferred.  
• Experience:
• 15+ years of product management experience, with at least 5 years leading large-scale B2B product experiences.
• Extensive experience in Payments and Merchant services, demonstrating deep expertise in payment processing, merchant settlements, and related financial solutions
• Experience leading and scaling high-performing product teams, emphasizing collaboration, cross-functional alignment, and effective partnership with technical and business stakeholders.
• Demonstrated success in driving innovation, accelerating merchant adoption, and creating cohesive product strategies within multi-product, B2B environments.
• Familiarity with regulated industries, ensuring compliance, security, and robust risk management while delivering highly effective and scalable solutions.
• Leadership:
• A strong, charismatic leader with excellent presence, capable of inspiring and aligning teams at all levels.
• Must have a genuine passion for understanding and advocating for the merchant, coupled with enthusiasm for tackling challenges head-on
• Proven ability to mentor and develop high performing product managers.
• A data driven decision maker who can balance strategic vision with practical execution.
• Mindset:
• Merchant-focused, with a relentless commitment to delivering intuitive, efficient, and high-performing integration and management experiences.
• Adaptable and results-oriented, thriving in fast-paced, agile environments.
• A strategic thinker who can balance short-term wins with long-term product growth and scalability.

What you’ll get in return

Zip is a place where you’ll get out what you put in. The newness of our sector means we need to move at pace and embrace change, and our promise to you when you join the team is that you’ll feel empowered and trusted to make big things happen quickly. 

We want you to feel welcome and as though you have the support to be yourself, and care for yourself at work. Because it’s important to us that you make the most of the opportunities you’ll get to grow your skills and your career, and be surrounded by smart, friendly people and leaders that have your back.

We think these are just some of the best things about being a Zipster. We will also offer you:

• Flexible working culture
• Incentive programs
• 20 days PTO every year
• Generous paid parental leave
• Leading family support policies
• 100% employer covered insurance
• Beautiful Midtown office with a casual dress code
• Learning and wellness subscription stipend
• Company-sponsored 401k match

Zip is committed to a straightforward and transparent pay structure. The actual base salary will be determined by various individualized factors, including job-related knowledge, skills, experience, location, internal equity, as well as other objective business considerations.

The annual base Pay Range for this position is $230,000 - $300,000. This range reflects our US national compensation (USN). Additional premium percentages may apply based on our tiered premium strategy.

Subject to those same considerations, the total compensation package for this position may also include other elements, including a bonus and/or equity awards, in addition to a full range of medical, financial, and/or other benefits. 

If hired, employees will be in an 'at-will position' and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation or benefit program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Be a part of a team that reflects the diversity of our customers

We pride ourselves on being a workplace that provides equal opportunities to people of all ages, cultural backgrounds, sexual orientations, gender identities, abilities, veteran status, and everything else that makes you unique.

Equally, we’re committed to ensuring our recruitment processes are accessible and inclusive. Please let us know If there are any adjustments that need to be made to ensure you have a fair and equitable experience.

And finally…get to know us

Zip Co Limited (ASX: ZIP) is a digital financial services company, offering innovative, centered products that bring customers and merchants together.

Operating in two core markets - Australia and New Zealand (ANZ) and the Americas, Zip offers point-of-sale credit and digital payment services, connecting millions of customers with its global network of tens of thousands of merchants.

We’re proud to be a values-led business and our values - Customer First, Own it, Stronger Together and Change the Game - guide us in everything we do.

I acknowledge by clicking "Submit Application", that the information provided is true and correct. I also understand that any willful dishonesty may render for refusal of this application or immediate termination of employment. By providing your information, you acknowledge that you have read our Zip Applicant and Candidate Privacy Notice and authorize Zip to process your data subject to those terms

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