Director, Product Design & UX Research

Director, Product Design & UX Research

• Lead the product design and UX research function for Zip ANZ
• Manage 4 direct reports (with a wider team of 13)
• Hybrid working from our Sydney CBD office

Write your story with Zip

As the Director of Product Design and UX Research at Zip, you will lead the charge in crafting exceptional user experiences for our consumer and merchant products, this includes but not limited to app design, UX research strategy, how we run design across ANZ and how the teams work together as a function. 

You’ll have a relentless focus on building market leading digital experiences with a passion for data driven insights, and you’ll work closely with the rest of the product leadership team and colleagues across engineering, data, commercial, marketing and operations to deliver value for our customers.

This role demands a strategic thinker with a deep understanding of design principles, user research methodologies, and the unique challenges of financial services, as you’ll be developing the north-star vision and strategy for our product experiences.

We’re looking for someone who wants the whole team to succeed and is willing to pitch in to solve problems alongside the wider Product Leadership Team. Who is focused on optimising ways of working, product operations, how we get things to markets, rituals, best practices for Product Designer & Product Managers. 

This role can be based out of either our Sydney CBD or Melbourne CBD office and offers a hybrid working arrangement (minimum 2 days in office per week). 

What you’ll bring to the team

Zipsters work on a broad range of initiatives, and our skills and experiences all look a little different. What really matters to us is that you’re a great fit with our four Values, and have a desire to learn and grow. 

So whether you meet some or all of the desirable attributes below, we’d still love to hear from you:

• 10 or more years’ experience in product design, gained from technology, payments or financial services companies committed to delivering great customer-focused outcomes
• Experience implementing design strategies and systems to deliver beautiful customer experiences
• Ridiculously good relationship skills with the ability to build consensus and action across our business
• A natural leader with a bias for action, who leads from the front and facilitates collaboration to achieve game-changing outcomes
• A proven leader with experience building, growing and leading high performing teams
• A team player that contributes beyond their domain and always thinks team first
• At home in a fast-paced environment and able to move with a sense of urgency, but sensitive enough to give people space/comfort to add suggestions
• Our values in your DNA: Customer First, Own It, Stronger Together and Change the Game

What you’ll get in return

As we write this next exciting chapter in our story, we will continue to move at pace and embrace change. For you, this might mean opportunities to learn new skills with hands-on experience, broader responsibilities, or the buzz of seeing your work impact customers faster.  

Zip is a place where you’ll get out exactly what you put in. When you join the team, we'll do our best to make sure you can be yourself and surround yourself with smart, friendly colleagues and leaders who have your back, so that you can make the big things happen.

Zipsters tell us these are just some of the best things about working here. You’ll also receive:

• 25 days paid leave annually, including birthday leave and quarterly wellbeing days
• 16 weeks paid parental leave for primary carers, and 4 weeks for supporting carers
• Family support policies including miscarriage bereavement leave and domestic violence leave
• Mental health and wellness initiatives, including $299 annual wellbeing allowance, free access for you and family members to our EAP service Sonder, discounted private health insurance, and great rates on fitness sessions through ClassPass
• 2 days paid volunteering leave per year
• Fee-free Zip products, and discounts with Zip merchant partners (AU)
• Team social events, epic offices, free breakfast daily, and weekly free lunches (Sydney and Melbourne)

Be a part of a team that reflects the diversity of our customers

We pride ourselves on being a workplace that provides equal opportunities to people of all ages, cultural backgrounds, sexual orientations, gender identities, abilities, veteran status, and everything else that makes you unique.

Equally, we’re committed to ensuring our recruitment processes are accessible and inclusive. Please let us know If there are any adjustments that need to be made to ensure you have a fair and equitable experience.

And finally…get to know us

Zip Co Limited (ASX: ZIP) is a digital financial services company, offering innovative, people-centred products that bring customers and merchants together.

Operating in two core markets - Australia and New Zealand (ANZ) and the US, Zip offers point-of-sale credit and digital payment services, connecting millions of customers with its global network of tens of thousands of merchants.

We’re proud to be a values-led business and our values - Customer First, Own it, Stronger Together and Change the Game - guide us in everything we do.

#LI-Hybrid