HR Manager (Customer Fulfillment Engineering Org)

About the team

The Zillow Group people and culture are part of what sets us apart and makes us excellent! The Zillow Group People Organization (HR) is a team that helps create a special environment for our most valuable asset, our professionals and leaders, to thrive. We are a team of skilled human resource professionals and fun people who enjoy working in a collaborative environment within a quickly growing and creative, tech, media, and real estate company.

About the role

• Collaborate with business leadership and broader HR team to establish HR plans and solutions to achieve strategic business initiatives and deliver results.

• Partner with leaders at multiple levels and their teams to identify, develop, and implement HR strategies and activities that champion growth, innovation and organizational effectiveness. This includes implementing programs, processes and tools to help set managers and employees up for success.

• Assess the human resources needs in areas such as performance management, employee relations, compensation, career development and leadership development and drive the appropriate solutions in these areas.

• Partner with leadership and other HR teams to find opportunities to attract, develop and retain people to achieve their fullest potential.

• Navigate complex organizational and people situations and processes using high judgment, thought leadership, effective communication, and pragmatic, operational thinking.

• Coach and counsel managers on maintaining positive employee relations for a wide range of issues. May include conducting investigations in response to employee issues and working with the Manager, HR to recommend/implement courses of action based on investigation results.

• Support the analysis and facilitation of leadership and cultural initiatives. Use influence and coaching skills to cultivate a culture that reflects our core values.

• Liaison between employees and management to answer questions or concerns regarding company policies, practices and regulations.

• Lead the communication, development, and rollout of HR programs and projects.

• Actively develops and mentors talent within the People Organization.

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.

In California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC the standard base pay range for this role is $105,900.00 - $169,100.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.

Who you are

• You have the ability to achieve results in a fast-paced, ever-changing environment and navigate leaders through a variety of organizational changes.

• You have knowledge of HR policies, procedures, compliance and practices and experience in developing, driving and maintaining HR projects and programs.

• You have a demonstrated ability to diagnose problems using critical thinking skills and identify and drive appropriate solutions.

• Effective verbal/written communication and presentation skills.

• Effective negotiation and conflict resolution skills as well as social and leadership coaching skills.

• You have shown an ability to practice a high level of confidentiality.

• Excellent digital literacy in MS Windows environment, GSuite, and excel at telling stories with data

• Experience with HCM systems (Workday) preferred.

• Able to handle workflow, with minimal oversight, in a fast-paced environment with multiple and sometimes changing priorities.

Qualifications

• Bachelor's degree or equivalent experience in Human Resources Management, Business Administration or related field preferred.

• Minimum 8-10 years of HR-related experience.

Get to know us

Zillow is reimagining real estate to make home a reality for more and more people.

As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.

Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.

Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.