Project Manager

Location: Nashville, Tennessee, United States

Department: Customer Solutions

WHO WE ARE 

Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform – powered by one of the industry’s largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world. To learn more, go to www.zetaglobal.com.

THE ROLE

The Project Manager provides execution and operational support for the Data Cloud Applications team. This role is responsible for maintaining project hygiene, supporting tooling and reporting standards, and ensuring consistent day‑to‑day progress across active Applications initiatives. The position partners closely with Applications leadership to improve visibility, reinforce processes, support prioritization and delivery of well‑scoped work, and support collaboration and accountability with other teams at Zeta.

RESPONSIBILITIES 

Project Execution & Coordination

• Track timelines, milestones, and dependencies for Applications work in progress, with closed-loop follow-up of all prior week open questions and action items
• Coordinate and project manage small, clearly defined projects end-to-end
• Follow up on action items to ensure timely completion and escalation of routine blockers
• Support day‑to‑day execution to maintain momentum across active initiatives
• Escalate and support course correction of at-risk projects

Reporting, Tooling & Documentation

• Own reporting hygiene across Asana and FullStory, ensuring updates are timely, accurate, and consistent
• Maintain and update project status documentation, dashboards, and tracking artifacts
• Ensure adherence to standard templates, workflows, and project management tools
• Proactively recommend enhancements and best practices to improve efficient and effective project execution

Intake, Queues & Prioritization Support

• Manage the OE enhancements queue, including intake coordination, status tracking, and prioritization support
• Assist the AVP with prioritization preparation by providing capacity visibility, dependency awareness, and tradeoff context

Process & Standards Reinforcement

• Reinforce consistent use of approved processes, tools, and templates across Applications work
• Identify recurring execution or process issues and surface them with clear context and supporting detail

REQUIREMENTS

• 5-6 years of experience in project management, operations, or a coordination role
• Strong organizational and attention‑to‑detail skills
• Experience using project management tools such as Asana (or similar)
• Ability to manage multiple tasks and workstreams concurrently
• Clear written and verbal communication skills
• Demonstrated follow-through and accountability

PREFERRED SKILLS

• Experience supporting application, product, or technology‑adjacent teams
• Familiarity with reporting dashboards or status documentation
• Exposure to intake or prioritization workflows

CORE COMPETENCIES

• Execution discipline
• Process consistency
• Attention to detail
• Collaboration and communication
• Prioritization support

WORK ENVIRONMENT 

• Fast‑paced, cross‑functional environment supporting multiple concurrent initiatives
• Emphasis on accuracy, consistency, and reliability in execution and reporting