Principal Software Engineer

WHO WE ARE 

Zeta Global (NYSE: ZETA) is the Data-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform – powered by one of the industry’s largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world.

Responsibilities:

• Technical Leadership: Design, implement and launch new product features using technologies that are in-use currently within the company or propose alternative technologies, with proven significant cost and performance advantage.
• Thought Leadership & Innovation: Participate in evaluating technology alternatives, existing or emerging, to problems being solved in the product area of responsibility that can take the company to the next level of technology leadership in the market.
• Engineering Collaboration: Engage in architectural discussions, influence the roadmap, and take ownership of key projects and initiatives.
• Team Mentorship: Mentor and collaborate with team members to optimize current designs, data models, workflows, and APIs.
• Product Collaboration: Partner with Product Managers to contribute to product design, aiming to create world-class products.
• Infrastructure Optimization: Work with the DevOps team to design system infrastructure, address problem areas, and lead in system monitoring, observability, and robustness.

Desired Qualifications and Expertise:

• Extensive Experience: Minimum of 15 years in software engineering, with prior meaningful experience in data engineering.
• Technical Proficiency: Expertise in web and data technologies such as Kafka, HDFS, Spark, EMR, Open Table Formats, Snowflake, Hive, HBase, Scylla, Django, and FastAPI.
• Big Data Technologies: Expertise in big data technologies and frameworks such as Spark, HDFS, and Hive. Experience with interoperability of data formats with different data techonolgies.
• Cloud Expertise: Proficient in designing, deploying, and managing systems on AWS.
• Full Lifecycle Exposure: Experience with the complete software development lifecycle, from inception to production and monitoring.
• Programming Skills: Fluency in Python or substantial experience in Scala and Java.
• Database Proficiency: Skilled in working with various data stores – equivalent of MySQL, Postgres, Scylla, DynamoDB, Aerospike and Redis.
• Scheduler Experience: Experience with schedulers like Apache Airflow, Apache Luigi, and Chronos.
• Agile Development: Familiarity with agile software development processes.
• Communication Skills: Excellent interpersonal and communication abilities.

WHO WE ARE 

Zeta Global (NYSE: ZETA) is the Data-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform – powered by one of the industry’s largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world.

Job Overview:
We are looking for a dynamic and highly skilled Senior SRE Engineer to join the team. 

Key Responsibilities:

• Implement and manage SLOs, SLIs, and error budgets.

• Lead and promote postmortems, ensuring robust root cause analysis to drive continuous system improvement. Analyze historical data to identify improvement areas.

• Implement full observability across systems using OpenTelemetry.

• Reduce toil through runbook automation.

• Record and track key MTTx metrics (MTTA, MTTR, MTTF, etc.).

• Lead design sessions on capacity planning, reliability by design, automation, and alerting.

• Collaborate with product teams to enhance system reliability.

• Engage in strategic initiatives for capacity, reliability, and automation, ensuring alignment with business goals.

What We're Looking For:

• 3+ years of experience as an SRE.

• 2+ years of software development experience, with a strong emphasis on automation.

• 3+ years of experience in AWS

• Experience managing and designing high-throughput systems processing millions of transactions daily.

• Deep understanding of observability with hands-on experience implementing SLIs, SLOs, and error budgets.

• Proficiency in Kubernetes, Terraform, and cloud platforms (AWS) with a focus on scalability and reliability.

• Hands-on experience with Infrastructure as Code (IaC) tools.

• Experience with distributed systems and microservices architecture (MSA).

• Production experience with distributed tracing.

• Strong software development background in Python, Golang, and Bash scripting.

• Experience with OTEL Collectors, collection, sampling, and customizations.

• Solid understanding of SLIs, SLOs, and error budgets.

• Hands-on experience with CI/CD platforms (GitOps, GitLab, Jenkins, ArgoCD, etc.).

• Expertise in incident management and root cause analysis.

• Knowledge of modern deployment strategies (Canary, Blue-Green, etc.).

• Familiarity with resiliency patterns (circuit breakers, retry mechanisms, load balancing, etc.).

• Experience with SQL and NoSQL databases and understanding of distributed systems.

• Proficiency in statistical analysis applied to metrics.

• Experience with high-performance, low-latency systems.

• Proven experience in cloud cost optimization strategies.

• Containerization experience (docker, k8s) on-prem and cloud.

• Experience with Kafka or other distributed messaging systems.

• Strong understanding of security and compliance standards within DevOps/SRE environments.

BENEFITS & PERKS

• Unlimited PTO
• Excellent medical, dental, and vision coverage
• Employee Equity and Stock Purchase Plan
• Employee Discounts, Virtual Wellness Classes, and Pet Insurance And more!!
  

  
  COMPENSATION RANGE 

  The compensation range for this role is $185,000.00 - $200,000.00, depending on location and experience.

PEOPLE & CULTURE AT ZETA

Zeta considers applicants for employment without regard to, and does not discriminate on the basis of an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation, gender identity or expression.

We’re committed to building a workplace culture of trust and belonging, so everyone feels invited to bring their whole selves to work. We provide a forum for employees to celebrate, support and advocate for one another. Learn more about our commitment to diversity, equity and inclusion here: https://zetaglobal.com/blog/a-look-into-zetas-ergs/

ZETA IN THE NEWS!

https://zetaglobal.com/press/?cat=press-release

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