Product Manager

Location: Bengaluru, India

Department: Engineering

Experience: 2-4

Skills: Product, Product Manager

About this role

• Engage directly with customers to uncover pain points, validate ideas, and translate feedback into product direction.
• Triage and prioritise customer feature requests across product areas, balancing impact, feasibility, and scalability.
• Build clear, actionable PRDs and partner with design and engineering to turn ideas into shipped features.
• Own and maintain the product roadmap, ensuring alignment with company strategy and customer outcomes.

• Drive product cycles end-to-end — from ideation through delivery — ensuring timely launches with measurable results.
• Partner with engineering to make trade-offs and scope intelligently without compromising on impact.
• Write crisp, user-facing release notes and internal updates that clearly communicate value.
• Support customer success and sales with product expertise during implementations or escalations.

• Keep public documentation intuitive and current to make the product self-serve and accessible.
• Create internal enablement materials that help GTM teams articulate value and stay aligned on roadmap changes.

• Partner with design and marketing to deliver seamless product experiences and GTM launches.
• Build a working knowledge of technical systems — APIs, data warehouses, integrations — to bridge business and engineering.

• Deep understanding of Zenskar’s product, customers, and competitive landscape.
• Built trust with engineering, design, and CS teams.
• Shipped your first customer-driven feature.

• Owning end-to-end delivery for a product area.
• Translating insights from customer calls and data into roadmap priorities.
• Driving measurable improvements in adoption or satisfaction.

• Acting as a strategic partner to product leadership.
• Mentoring newer PMs and contributing to org-wide product thinking.
• Delivering product initiatives that drive revenue, retention, or operational efficiency.

Key qualifications

• 3+ years of product management experience in a B2B SaaS or technology company, with clear evidence of owning outcomes — not just shipping features
• Has driven product areas or complex initiatives end-to-end — from problem identification through delivery, measurement, and iteration
• Strong product thinking: you can decompose ambiguous problems, identify the highest-leverage intervention, and scope solutions that balance speed with quality
• Deep customer empathy paired with commercial awareness — you understand that product decisions have revenue, retention, and expansion consequences
• Data-fluent: you can define metrics, pull insights, design experiments, and course-correct fast when the numbers shift. Comfortable with imperfect information
• Excellent written and verbal communication — you can write a crisp spec, run a tight review, and influence senior stakeholders and cross-functional teams
• Proven ability to operate in fast-paced, ambiguous environments where you're building the playbook, not following one
• Experience with billing, fintech, subscription management, or revenue systems is a strong plus. Complex domain experience signals you can ramp fast on Zenskar's problem space
• Bonus: exposure to API-first products, developer-facing tools, or platform/infrastructure product management

Nice to Have:

• Experience with financial systems, billing platforms, or fintech applications
• Knowledge of SaaS business models and compliance frameworks
• API design and integration experience
• Prior experience working at a startup
• Not taking yourself too seriously :)

Location

• Hybrid - 2 days per week
• Office Location: Indiranagar, Bengaluru.
• Address: 3rd Floor, A wing No 1, Carlton Towers, HAL Old Airport Rd, HAL 2nd Stage, Indiranagar, Bengaluru, Karnataka 560008.