Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes
Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY.
Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com
Read more about our marquee customer event Innergize at Innergize 2024
What will I be doing?
- Helping teams with necessary data updates neeed as per customer requests.
- Working on Automation of Data Base related Tasks through different tools or Scheduled Jobs.
- Follow all defined processes in the team when working on issues.
- Influence the direction of the product by providing feedback about challenges customers have with using our product.
- Work with support to help them solve customer issues they have with using Zenoti.
- Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams.
- Identify cases that require escalation (either technically or strategically).
What skills do I need?
- A bachelor’s or a 4-year degree in computer science, MIS, engineering or equivalent.
- A willingness to solve problems for our customers.
- 3-5 Years of experience on MS SQL Server with understanding of Data I/O, CRUD Operations.
- Experience of data analysis, gap analysis, data mappings.
- Experience of converting complex logics to queries, stored procedures.
- Can document the processes that are implemented.
- Excellent communication skills.
- Strong logical, analytical, and problem-solving skills.
- Can work in a fast paced, ever-changing environment with a growth mindset.
- A technology-centric background.
- Previous advanced support experience with data-driven, web-based applications.
Benefits
- Best in industry salary.
- Comprehensive medical coverage for yourself and your immediate family.
- An environment where wellbeing is high on priority – access to regular yoga, meditation, breathwork, nutrition counselling, stress management, inclusion of family for most benefit awareness building sessions.
- Unlimited vacation.
- Opportunities to be a part of a community and give back: Social activities are part of our culture; You can look forward to regular engagement, social work, community give-back initiatives.
Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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