Job Description

At Zendesk, we get excited about building software that delivers the ultimate customer experience. Your favourite brands (like Airbnb, Uber, Slack, and Disney) use our products to engage you as a customer, and we lead the industry with beautifully simple software. And we’re constantly innovating - no, really, we can’t wait to outdo ourselves in the near future.

Zendesk Explore (https://www.zendesk.com/explore/) is our latest analytics product. It is a complex business intelligence application, serving 100,000 customers and utilising data from over 500 million Zendesk users and 40+ external data source connectors. Explore is responsible for ingesting millions of records from the Zendesk product family and allowing them to be queried and visualised at low latency - and all that at internet scale! 

We’re looking for a Staff Software Engineer to help take Zendesk products to the next level. Explore is a reporting and analytics application that provides analytics for Zendesk data. You’ll have the skills, experience, wisdom, patience, and determination to work with the team to meet our customer's needs.

What you get to do every day

• Work collaboratively with a small, focused and self-organising team to deliver positive outcomes for our many customers.

• Work on a large scope of performance projects: analytics queries executor, performance / benchmarking tooling for analytics and AWS Aurora PostgreSQL

• Ship your code to production continuously and improve the experience of Zendesk customers.

• To gain an in-depth understanding of analytics core product and architecture, and acts as an ambassador for software solutions offering support and mentorship to colleagues.

What you bring to the role 

• 8+ years of professional experience.

• Prior experience with building analytics software.

• Advanced working SQL knowledge and experience with relational database management systems, ideally PostgreSQL.

• Strong engineering, architecture experience and extensive knowledge in designing infrastructure for microservices.

• Professional knowledge and experience of commonly used technologies like Docker, SQL and best practices.

• Experienced in ensuring observability to capture business centric metrics for high throughput applications and underlying infrastructure, this way allowing us to upheld our reliability posture.

• An ability to mentor other engineers, host knowledge-sharing sessions and act as an advocate for best tech practices.

• An agile mindset with ability to collaborate with cross-functional teams.

• Experience with AWS.

Tech Stack

• Our code is written in Ruby, Scala, Typescript.

• Our batch data pipeline is using Spark

• Our real-time pipeline is using Apache Kafka, Apache Flink & Redis

• Our infrastructure runs on AWS ECS clusters and we maintain our infrastructure using Terraform.

• Our data are stored in AWS Aurora PostgreSQL

• We are also using AWS Aurora MySQL as application databases

• We are using Github Actions as part of our CI/CD process.

• Datadog is our tool for monitoring and logging.

What we offer

• Full ownership of the projects you work on.

• What you will be doing will have a huge impact.

• Team of passionate people who love what they do.

• Exciting projects, ability to implement your own ideas and improvements.

• Opportunity to learn and grow.

...and everything you need to be effective and maintain work-life balance

• Flexible working hours.

• Comfortable office and a remote setup.

• Choice of your laptop and other equipment.

• Premium Medical Insurance as well as Private Life Assurance.

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.