Sr. Manager, Cyber Defense Fusion Center

Job Description

We are seeking a Senior Manager to join our dynamic team. In this role, we are seeking a highly skilled and experienced Senior Manager to lead our Cyber Defense Fusion Center operations with a specific focus on developing and implementing a follow-the-sun model for cyber defense in the APAC time region. You will exemplify your strong leadership and strategic thinking by enhancing our security posture and ensuring effective incident response across different time zones.

As a leader in our security team, you will collaborate closely with multi-functional teams to integrate security into the development lifecycle, mentor junior team members, and drive initiatives to strengthen our cyber security capabilities. 

Note***: This is a hybrid role, combining remote and on-site work, requiring 3 days in the office, and relocation to Pune.

What you’ll be doing 

• Lead and mentor a diverse team of Cybersecurity professionals.

• Foster a culture of collaboration, continuous improvement, and knowledge sharing.

• Develop and implement a strategic vision for the Cyber Defense Fusion Center that aligns with organizational goals.

• Design and execute a follow-the-sun model for cyber defense.

• Oversee the incident management process to ensure timely and effective responses to security incidents.

• Conduct post-incident reviews to identify lessons learned and improve response strategies.

• Utilize threat intelligence to proactively identify and mitigate potential threats.

• Analyze security events and trends to inform strategic decision-making.

• Ensure continuous monitoring of security events and alerts.

• Prepare and present reports on the security posture and incidents to senior management and stakeholders.

• Ensure compliance with relevant regulations, standards, and best practices in cybersecurity.

• Conduct risk assessments to identify and mitigate risks specific to the APAC region.

• Collaborate with IT, legal, compliance, and other departments to ensure a holistic approach to cybersecurity.

• Communicate effectively with senior management and stakeholders regarding security posture and incidents.

• Monitor and respond to security incidents and breaches in cloud environments, including intrusion detection and incident response.

• Collaborate with multi-functional teams to integrate security standard methodologies into cloud development lifecycles.

• Stay ahead of industry trends, emerging threats, and standard processes in cloud security.

• Provide technical guidance and mentorship to junior security team members.

• Participate in audits and compliance activities related to cloud security standards (e.g., ISO 27001, SOC 2, GDPR)

• Engage with regulatory compliance teams to ensure cloud environments meet industry-specific compliance requirements (e.g., HIPAA, PCI DSS, GDPR).

What you bring to the role 

• 10+ years in technical/cyber security management 

• Expertise in Cloud/Cyber Security : Strong understanding of security solutions for cloud environments across multiple platforms (e.g., AWS, Azure, GCP).

• Strong Technical Skills: Proficiency in security tools and technologies specific to cloud environments.

• Problem-Solving Abilities: Capacity to analyze complex security challenges in cloud architectures and develop innovative solutions to mitigate risks and enhance security posture.

• Leadership and Collaboration: Demonstrated ability to lead security initiatives, work effectively with multi-functional teams, and mentor junior team members in cloud security standard processes.

• Communication Skills: Excellent verbal and written communication skills to articulate security concepts, present technical information to both technical and non-technical audiences, and collaborate with partners at all levels.

• Strategic Thinking: Capacity to align security strategies with business objectives, anticipate future security requirements, and provide recommendations for enhancing cloud security capabilities.

• Regulatory Compliance Knowledge: Understanding of industry-specific compliance requirements and experience ensuring cloud environments adhere to relevant regulations and standards.

Basic Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, Cybersecurity, or a related field. Master’s degree preferred.

• 10+ years of experience in cybersecurity, with at least 3 years in a leadership role.

• Demonstrated ability to think strategically and develop long-term plans to enhance cybersecurity posture.

• Strong understanding of cybersecurity frameworks, incident response methodologies, and threat intelligence.

• Experience with security tools and technologies, including SIEM, xDR, network security, and endpoint protection.

• Excellent analytical, problem-solving, and decision-making skills.

• Strong communication and interpersonal skills, with the ability to convey complex technical information to non-technical stakeholders.

• Relevant certifications (e.g., CISSP, CISM, CEH, or similar) are highly desirable.

• Familiarity with regional cybersecurity regulations and compliance requirements in the APAC region.

About Zendesk’s Product Development Center of Excellence in Pune

Zendesk is in the exciting early stages of establishing a Product Development Center of Excellence in Pune. This center is being developed through a BOT (Build-Operate-Transfer) model, allowing us to gradually build and scale our operations with a current mix of BOT workers and full-time employees (FTEs). Our vision is to create a vibrant, innovative hub where all team members will eventually transition into FTE roles.

As an early hire, you will have a unique opportunity to be a pivotal part of this journey. You’ll play a key role in shaping the culture, processes, and success of our Pune site, contributing directly to the growth and maturity of our Product Development Center of Excellence. Your expertise and insights will help lay the foundation for a world-class development center, influencing the way we build and deliver products at Zendesk.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.