Software Engineer II - TypeScript/Ruby/AI

Job Description

We're looking for a well-rounded Software Engineer to be part of our efforts to use AI in providing the world's best customer service. We have a huge amount of knowledge about how our customers solve issues for their customers. Conversational AI agents can use this knowledge to solve problems better and faster, including taking actions on behalf of customers, supervised by human agents. This is where you come in. We're standing up a new team to increase our capability in this field, and you can have a big impact on how this pans out.

Ultimately, at Zendesk, we geek out about building beautifully simple software that delivers the ultimate customer experience. Your favorite brands leverage our products to build and nurture relationships with their customers. We believe empathy is the greatest virtue for building the best products and the greatest environment for growing together as a team. We adapt quickly and are constantly innovating.

What you will be doing:

• Actively shape and develop our event-sourced TypeScript-based service, or if you have a front-end focus you will work on evolving a modern and seamless experience for our users, using the latest React-based technologies.

• Participate in brainstorming, designing, prototyping, and programming within an agile environment.

• Participate in the resolution of reliability problems at scale, growing your expertise across the entire technology stack.

• Cultivate a customer-centric approach within the team.

• Effectively communicate your ideas and plans to other engineers, designers, testers, product managers - with clarity and consideration.

What you will bring to the role:

• Experience writing and maintaining either services in TypeScript/JavaScript/Ruby or complex React applications that use GraphQL

• Experience with LLM integrations and AI feature implementation

• The ability to solve problems on your own, while also knowing when to ask for help.

• Contributing to an enjoyable work environment that promotes mutual learning and teamwork.

• Open minded and inclusive mentality, both for your colleagues and your work.

• English proficiency both spoken and written.

Who you are:

• A Bachelor’s or Master’s degree in Computer Science or related field.

• Experience with Content Management Systems.

• Experience with Ruby on Rails or a comparable web stack.

• Experience working in high volume, high availability environments.

• Experience with container orchestration using Docker, Kubernetes and cloud services on AWS or similar.

• Familiarity with modern JS frameworks.

• Contributor or owner of open source projects.

About Zendesk

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth. 

More than 100,000 paid customer accounts in over 150 countries and territories use Zendesk products.  Based  in  San  Francisco,  Zendesk  has operations  in  the  United  States,  Europe,  Asia,  Australia,  and  South  America.

Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.

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Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.