Job Description

We are seeking a Software Engineer with Ruby background to enhance our Ruby engineering team’s capabilities. As an intermediate contributor, you will be instrumental in refining our backend services and delivering exceptional functionality to the mobile applications that rely upon our innovative SDKs.

The backend services you will work on are at the core of Zendesk's product ecosystem, ensuring our mobile solutions are reliable, scalable, and feature-rich.

At Zendesk, we deeply appreciate and invest in our talent, fostering a culture of growth and innovation. We provide a competitive benefits package, ample opportunities for career development, and uphold a diverse and inclusive environment. Zendesk is also committed to maintaining a healthy work-life balance and grants ample flexibility along with comprehensive parental leave policies.

What you’ll be doing 

• Develop and maintain high-quality Ruby on Rails applications.

• Proactively identify and propose solutions to enhance performance, reliability, and scalability.

• Collaborate with cross-functional teams to align the backend system with business objectives.

• Write clean, maintainable, and efficient Ruby code for new features and services.

• Participate in code reviews and engage in pair programming sessions with peers to maintain high code quality.

• Collaborate with team members to troubleshoot and fix defects.

• Contribute to technical documentation and specifications.

• Take full responsibility for feature development across the product lifecycle – from planning and execution to deployment and post-launch iteration.

• Collaborate with the team on how best to work.

• Taking responsibility for all levels of testing, including setting up best practices for unit, integration, system, and acceptance testing, ensuring the highest quality of the codebase.

What you bring to the role

• Understanding and familiarity with crafting and working with backend technologies.

• A solid understanding of Ruby.

• Experience with Ruby on Rails.

• Experience in relational database management systems and SQL.

• Proficiency in software design patterns and best practices.

• Ambition and high motivation to understand complex systems, focused on identifying and decomposing requirements.

• Excellent written and verbal communication skills. You can effectively express your point of view to others and just as importantly, actively listen to others ensuring a good discussion.

• Comfortable with picking up new technologies and languages. 

Nice to have:

• Some experience with Scala or a motivation and ability to learn it.

• Experience with TypeScript.

• Experience working on the front-end with React.

• Experience working with Datadog.

• Understanding of SLIs, SLOs & error budgets.

Tech Stack

• Most services in Zendesk are written in Ruby / Ruby On Rails with some written in Scala. We also have services written in React and TypeScript. 
• We rely on multiple data stores such as MySQL, Memcached, Redis, Kafka, DynamoDB.

#LI-BP1

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

The Poland annualized base salary range for this position is zł154,000.00-zł230,000.00. Please note that while the salary range represents the minimum and maximum base salary rate for this position, the actual compensation offered will be based on job related capabilities, applicable experience, and other relevant factors. This position may also be eligible for bonus, benefits, or related incentives that will be communicated during the offer stage.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.