Software Engineer (Frontend/Fullstack)

Job Description

Software Engineer (Frontend or Fullstack) – ITAM

Location: San Francisco, CA - Hybrid | Full-Time

Location: Madison, WI - Hybrid | Full-Time

Join Zendesk and Shape the Future of IT Asset Management Software

Zendesk’s IT Asset Management (ITAM) initiative is a cornerstone of our growth strategy and a vital part of the company's future. With strong investment, focus, and executive support, this is an exciting opportunity to join a team at the forefront of our ITAM vision.

The IT Asset Management team plays a crucial role in this transformation, delivering robust solutions that enhance the management and tracking of IT assets across the organization. Our goal is to empower organizations to optimize asset utilization, automate inventory processes, and ensure compliance—whether managing hardware, software licenses, or other critical IT resources.

We are seeking a Software Engineer with a front-end or full-stack focus to help drive the development of intuitive, high-performance user experiences. This role is perfect for engineers who are passionate about scalable front-end architectures, modern UI technologies, and creating dynamic, user-friendly interfaces. If you thrive on tackling complex UI challenges, enhancing developer experience, and leading technical innovation, we’d love to hear from you.

What You’ll Do

Drive Engineering Excellence & Innovation

• Contribute to the design, development, testing, and deployment of high-quality, efficient software solutions

• Collaborate with multiple teams and disciplines to help create reliable, secure, performant, extensible, and scalable solutions for our enterprise customers.

• Make informed technical decisions and communicate the rationale behind them to engineering teams and stakeholders.

• Ensure code quality, maintainability, and scalability by following best practices and industry standards.

Collaborate & Deliver High-Impact Solutions

• Work closely with Product Managers, Designers, and Engineering Leaders to help define and execute on the technical direction.

• Identify and address potential issues in development, testing, or delivery stages.

• Participate in discussions on application improvements, project initiatives, and feature design to drive continuous enhancements.

• Build reusable components and code that enhance development efficiency and consistency.

• Engage in code reviews, providing constructive feedback to help maintain high engineering standards.

• Contribute to end-to-end delivery, ensuring features are released with high quality, reliability, and performance.

Mentor, Guide, and Strengthen the Team

• Support and collaborate with team members to encourage continuous learning and growth.

• Promote a learning culture within the team, ensuring opportunities for skill development.

• Participate in research and introduce best practices to enhance team efficiency and innovation.

• Engage in on-call rotations after an initial training period to support system reliability and uptime.

• Actively participate in common agile development ceremonies.

What We’re Looking For

Required Qualifications

• 3+ years of professional experience designing, developing, testing, and shipping stable and reliable software solutions in production environments.

• 2+ years of experience working with JavaScript and TypeScript, as well as frameworks like React and Redux.

• Experience with testing libraries such as Cypress, Jest, and React Testing Library.

• Deep experience working with GraphQL and REST APIs, designing and implementing scalable data layers.

• Proven ability to design and deliver moderately complex software solutions.

• Experience with version control tools, CI/CD pipelines, and modern development workflows.

• Experience working within a team of engineers while collaborating closely with Design, Product, and Engineering counterparts.

• Ability to operate autonomously and drive projects forward with minimal oversight.

• Excellent problem-solving, critical thinking, and collaboration skills.

• Strong verbal, written, and interpersonal communication skills in English.

Preferred Qualifications

• Experience working with GraphQL and REST APIs.

• Familiarity with micro frontend architectures and federation.

• Previous experience with Zendesk’s platform and ecosystem.

• Experience working with Ruby on Rails applications

Tech Stack You’ll Work With

• Backend: Ruby, Ruby on Rails, MySQL

• Frontend: JavaScript, TypeScript, React, Redux, GraphQL

• DevOps & Monitoring: DataDog, CI/CD tools

• Cloud & Infrastructure: AWS, Kubernetes (nice-to-have)

Why You Should Apply

• Make a real impact. Your work will power thousands of businesses and millions of customer interactions worldwide.

• Work with a top-tier engineering team. We solve complex problems at a global scale.

• Lead a critical initiative. Drive the modernization of Zendesk’s customization platform.

• Grow your career. We invest in leadership development, mentorship, and learning opportunities.

• Enjoy flexibility. Hybrid-friendly culture with strong work-life balance.

Ready to Lead and Innovate?

We’d love to hear from you. Apply now and help us shape the future of customer experience.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The US annualized base salary range for this position is $110,000.00-$166,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.