Senior Staff Software Engineer (Golang)

Job Description

Zendesk’s people have one goal in mind - to make the customer experience better. Our products help more than 170,000 global brands (like Discord, Calm, and Skyscanner) to make their billions of customers happy, every day. Our engineering teams in Australia  and India works at a scale that most companies only dream about, and where the challenges start to get seriously exciting. In fact, our global engineering team is one of the most widely dispersed in the world, with people across nearly every continent. This means you will get a chance to do cool things with a diverse bunch of people while working in an office that is home to some of Zendesk’s most loved products.

Note***: This is a hybrid role, combining remote and on-site work, requiring 3 days in the office, and relocation to Pune.

Who you could be working with:

We create the vital data store components that power Zendesk applications and services. Our team is crafting a beautifully simple way for other developers to just get their datastores and not sweat the details. This is essential for a company where petabytes of data are spread across hundreds of datastore. So if the idea of helping hundreds of teams quickly and easily provision secure, reliable datastores in AWS sounds exciting, join us!

What you could get to do every day:

• Communicate and collaborate with a team of engineers who care about the product and code to provide simple, sophisticated solutions to complex technical problems.

• Use sound methodologies at every stage of the development cycle including technical design, pair programming, peer code review, documenting, testing, and continuous integration.

• Build great software that is used by other developers.

• Develop infrastructure life-cycle automation using the Custom Resource Operator pattern within Kubernetes and Golang.

• Share the responsibility of maintaining the systems built by the team.

What we’d love you to have:

• Proficiency in Golang, Kubernetes, and AWS.

• Fast learner with at least 15+ years of hands-on coding experience.

• Experience leading the design, development, and implementation of software solutions.

• Experience with unit testing and test-driven development.

• Eagerness to work with team members of various experiences and skill sets.

• Mentor and guide junior developers, fostering a culture of continuous learning and improvement.

• Someone who is self-motivated, has strong collaboration skills and enjoys working with others to get the desired outcome

• Excellent problem-solving skills with the ability to think on your feet and lead discussions.

• Ability to work with uncertainty

• Excellent communication skills

About Zendesk’s Product Development Center of Excellence in Pune

Zendesk is in the exciting early stages of establishing a Product Development Center of Excellence in Pune. This center is being developed through a BOT (Build-Operate-Transfer) model, allowing us to gradually build and scale our operations with a current mix of BOT workers and full-time employees (FTEs). Our vision is to create a vibrant, innovative hub where all team members will eventually transition into FTE roles.

As an early hire, you will have a unique opportunity to be a pivotal part of this journey. You’ll play a key role in shaping the culture, processes, and success of our Pune site, contributing directly to the growth and maturity of our Product Development Center of Excellence. Your expertise and insights will help lay the foundation for a world-class development center, influencing the way we build and deliver products at Zendesk.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

#LI-ESKD

Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.