Job Description

Who we're looking for

Zendesk is looking for an engineer to join the Ticketing Product team, as a Senior Software Engineer! Our team focuses on the product concerns for Zendesk’s core product: The Support Ticket. We are a full-stack team responsible for making sure admins, agents and end-users alike are capable of communicating easily and safely through Zendesk’s ticketing process. Along with building new features for our customers, our job is to ensure our systems are reliable, scalable and fast.

What you’ll be doing

• Make a complex ticketing system easy to understand and customizable to serve a multitude of customer needs.

• Deliver enterprise grade software and experience some of the challenges presented working at a global scale, working on both existing and new product features.

• Champion code ownership, standard methodologies, high quality code with corresponding test coverage, to ensure reliability and stability are kept front-of-mind.

• Participate in and/or lead all phases of the software lifecycle including discovery, technical design, defining scope with Product Managers, prototyping, implementing, testing, rollout, and maintaining performance of critical features of Zendesk.

What you bring to the role

Required experience:

• Advanced skills in designing, building, and shipping features to production using modern front-end frameworks and methodologies such as React, Redux, Typescript, Apollo, and GraphQL.

• Practical web development skills you are able to apply in a large, well-established code ecosystem.

• Proven understanding of REST principles to help drive better, more usable API designs.

• Familiarity designing and working on projects at enterprise level scale.

Preferred requirements:

• Experience within server-side languages such as Ruby, Java, Python, or similar.

• Experience with Ruby on Rails or similar frameworks

• Proficiency in commonly used relational data stores such as MySQL, Aurora.

• Solid understanding of one or more of the following data stores and systems is a plus: MySQL, ElasticSearch, Redis

• Experience with event-driven, distributed architecture using Kafka, SNS/SQS.

Tech Stack

• Our frontend is primarily written in React, with a bit of Ember.js

• Our frontend data is handled via Apollo, and we work with REST APIs as well as a GraphQL API gateway written in Java

• Our main backend server is a Ruby on Rails application

The US annualized base salary range for this position is $145,000.00-$217,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.