Senior Software Engineer (Engineering Productivity)

Job Description

Why join the Engineering Productivity team at Zendesk?

We are leading innovation at Zendesk by building tools and processes to make 1,500+ developers happy, productive, and powering 500+ Zendesk services. We’re looking for a Senior Software Engineer in Poland to join our team and play a key role in enhancing these tools, with a special focus on integrating cutting-edge AI solutions to boost engineering productivity.

In this role, you'll work alongside a group of highly skilled engineers with high autonomy to build and improve tools that our engineers rely on daily. You’ll have the opportunity to introduce and refine AI-powered features aimed at making our engineers more efficient, impactful and happy.

Do you want to be a visionary in making things function better, faster, and more reliably? Are you a smart collaborator with exceptional skills to deliver high-quality solutions? Then join us and work for a fun company where your contributions in advancing our engineering productivity—and pioneering the use of AI tools—are truly valued. This is an excellent opportunity to have a large impact on an entire engineering organization.

What you get to do every day:

• Build and support AI tools to simplify development and build processes

• Collaborate with users to improve the tool based on their feedback

• Lead feature development along with other engineers in the team

• Mentor engineers in the team through pairing and code reviews

• Share knowledge and learnings across the organization

What you bring to the role:

Required:

• You love problem-solving, investigating issues and discovering the appropriate solution

• General understanding of LLMs and AI applications architecture

• Understanding of Kubernetes, or orchestrating Docker containers.

• Excellent verbal and written communication skills, and interpersonal skills.

• Expertise in at least one of the programming languages (JavaScript, Go, Python, Java etc.)

• Tactics and strategies for engineering productivity internal products to highly technical users in a large multi-product SaaS organization.

• Ability to collaborate with remote teams.

Nice to have:

• Experience with infrastructure management tools (e.g. Terraform, Spinnaker).

• Experience working with large language models (e.g. ChatGPT).

• Familiarity with Data Collection, Analysis, and Visualization (e.g. DBT, Snowflake).

About Zendesk

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth. 

More than 100,000 paid customer accounts in over 150 countries and territories use Zendesk products.  Based  in  San  Francisco,  Zendesk  has operations  in  the  United  States,  Europe,  Asia,  Australia,  and  South  America.

Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  

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Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.