Senior Sales Operations Specialist

Job Description

Join our team at Zendesk as a Sales Operations Senior Analyst on the Global Sales Operations team and collaborate with Sales, Marketing, Finance, and IT partners worldwide to enhance our Lead-To-Cash Flow. Zendesk is looking for a curious and driven individual to analyze, scope and partner in solutioning some of our Sales user’s critical system and process requests.

You will be working with a diverse group of individuals enthusiastic about delivering high-impact projects that scale. You'll bring a growth mindset to a growing company.

The ideal candidate must have strong analytics skills, be data-driven, and not be afraid to take initiative to solve for gaps, in a fast-paced environment. Software-as-a-service or other subscription based work experience will be beneficial.

Responsibilities:

• Be primary liaison to Manila-Based Sales Shared Services team, discovering opportunities to improve business processes; generate business requirements; document and work with different departments to define and deliver process improvements.

• Lead sales system related initiatives and projects (Salesforce integrated tools)

• Support, maintain, and continuously improve adoption of sales tech stack

• Monitor data and performance of sales and marketing activities to identify trends, gaps, and opportunities; resolve data quality issues if necessary

• Discover opportunities to improve business processes; generate business requirements; document and work with different departments to define and deliver process improvements.

• Work with global operations teams in AMER, EMEA, LATAM, and APAC to drive adoption of new business and system processes.

• Ad-hoc analysis and reporting to help set baseline metrics and Key Performance Indicators (KPI’s) for projects

• Demonstrate a keen interest in continuous learning and proficiency in our diverse tech stack; capable of understanding the functionality and basics of tool use and administration

Required:

• 3 years of Sales or Revenue Operations experience or a solid understanding of sales processes

• Must be comfortable using Salesforce or similar CRM/SaaS system

• Experience working in a global distributed environment

• Experience with Excel/Gsheets (Formulas and pivot tables a must, macros a plus)

• Ability to adapt and ask the right questions when put in an unfamiliar setting

• Effective communication skills and experience working colleagues from different departments and seniority levels

• Ability to identify existing process gaps and collaborate on solutions to resolve them

• Positive can-do attitude and growth mindset; comfortable and flexible working in a fast-paced environment.

Preferred:

• Experience with SQL, Python or other query based languages and/or a strong willingness to learn

• Familiarity with a business intelligence tool and data visualization

• Experience with vendor management and tool procurement processes

• Previous experience as in Sales

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to recruitingops@zendesk.com with your specific accommodation request.

#LI-ML12

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.