Senior Data Migration Architect

Job Description

Zendesk, a fast growing web-based customer service and engagement software company, is looking for a Senior Data Migration Architect to help document and execute customer data transformation requirements into and out of Zendesk. 

In this role, you will directly consult with a wide array of external business leaders, encouraging and partnering with them as they transform their businesses! Your primary responsibilities include understanding the customer’s business needs, consulting them on Zendesk best practices, documenting their overall goals, and ensuring the project execution fulfills these goals. 

As a Senior Data Migration Architect, you will work on a cross functional global team consisting of Project Managers and Data Engineers within the Zendesk Professional Services organization. You need to be self-motivated and able to work on multiple concurrent projects with competing priorities to bring your projects to completion. 

In this role, you will become an expert on Zendesk data imports, data exports, and configuration replications!

Responsibilities:

Understand, document, and implement customer requirements according to scope. Ask questions and dig into the customer’s use-case, capture the business problem we are solving together, and finally craft their Zendesk instance to ensure the customer's success.

• Help Zendesk customers understand standard methodologies in migrating their data

• Actively collaborate with customers in mapping their data structures into Zendesk

• Handle migration projects from start to finish

• Collaborate with developers who are performing the migrations

• Communicate & forecast resource needs over the course of multi-week projects

• Ensure platform data services work is completed on time and on budget while supporting the Professional Services delivery team

• Defy the “garbage in - garbage out” principle for data, in other words help customer’s turn bad data into good data

• Become a domain specialist in Zendesk Platform Data Services

• Help shape, refine, and document the processes involved in migrations

​

Requirements:

• Bachelor's degree

• 5 years+ of System/Solution/Technical Architecture/Data Migration experience

• Experience with various architectures (Web, Enterprise, SaaS) 

• Experience using Postman to make and test APIs

• Knowledge of best practices for RESTful and JSON API implementations and integrations

• Good understanding of data management and transformations

• Good understanding of customer support processes and infrastructure

• Excellent instincts and ability to interface at a senior level with ease

• Outstanding communication, interpersonal, and writing skills

• Passionate about customer service and how it can transform businesses

• Strong organizational skills and an ability to multitask under pressure

Nice to Have:

• Ability to create scripts with a backend programming language (Ruby, Python, C#, etc)

• 5+ years experience in Professional Services 

• Experience with Zendesk configuration, implementation approaches, and App Framework and related SSO capabilities

Where We Work:

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office in São Paulo for part of the week. The specific in-office schedule is to be determined by the hiring manager.

#LI-JH1

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.