Site Reliability Engineer-1

Zelis I&E BU is looking for a DevOps / Site Reliability Engineer to expand our Engineering team. We follow an Agile methodology in small software teams to consistently deliver high-quality software. Our stack includes Ruby, Rails, Angular, TypeScript, Node, Rabbit, Solr, Postgres, Redis, Puppet, and Hubot. Our infrastructure is declared as code and provisioned on AWS.  We offer mentorship and career guidance, a competitive salary, remote-friendly workspace, unlimited vacation time and continuing education support (conferences, books, online resources).

We’re looking for someone who’s ready to help us improve our customer experience by building functional systems that bring our business to new heights. In this role you will Gather and analyze metrics from both of our operating systems and applications to assist in performance tuning and fault finding. Partner with development teams to improve services through rigorous testing and release procedures. Participate in system design consulting, platform management, and capacity planning. Create sustainable systems and services through automation. Balance feature development speed and reliability with well-defined service level objectives. Participate in blameless postmortems to identify resilience and reliability improvements.

In this position, you'll be responsible for:

Gathering and analyzing metrics from both operating systems and applications to assist in performance tuning and fault finding.
Partnering with development teams to improve services through rigorous testing and release procedures.
Participating in system design consulting, platform management, and capacity planning.
Creating sustainable systems and services through automation.
Balancing feature development speed and reliability with well-defined service level objectives.
Participating in blameless postmortems to identify resilience and reliability improvements.
Oversight and optimization of AWS infrastructure using configuration management and infrastructure-as-code best practices.
Triaging, routing, and resolution of issues and incidents identified by both internal and external stakeholders.
Advising and guiding other organizational teams with a focus on automation, maintainability, reliability, performance, and security.
Leading, advising, and analyzing load and performance testing exercises to identify performance bottlenecks and breakpoints, and determine infrastructure needs accordingly.
Measurement, monitoring, and reporting of availability, latency, and overall system health based on SLIs/SLOs/SLAs.
Engagement in capacity planning, demand forecasting, software performance analysis, and systems tuning.
Managing the CI/CD pipeline and migration of client software releases through QA, UAT, and production environments to ensure high-quality, on time delivery of all dependencies.
Documentation of tribal knowledge to reduce knowledge silos and reliance on institutional memory to support and maintain reliable systems.
Triaging and troubleshooting production issues related to our S365 products.
Researching and implementing ways to automate the management of our infrastructure and toil.
Supporting deployments across our growing development, UAT, and production environments.
Building out uptime, latency, and error monitoring for the S365 stack.
Participating in blameless postmortems for incidents.
Taking part in on-call rotation for production support.
You might be a good fit if you have:

2-4 years of software development experience.
Experience supporting Linux systems hosted in a cloud environment - We’re using AWS (specifically EC2, CloudFormation, RDS, ElasticCache, and S3, to name a few).
Experience with web programming languages (Ruby on Rails a definite plus).
Familiarity with using Puppet or equivalent infrastructure management & automation tooling.
Excellent communication skills.
A strong desire to understand complex systems and how to make them highly available.
A collaborative spirit and you enjoy working with a team to build things.
A desire to continually improve and you value giving and receiving constant and constructive feedback.
Commitment to Diversity, Equity, Inclusion, and Belonging

At Zelis, we champion diversity, equity, inclusion, and belonging in all aspects of our operations. We embrace the power of diversity and create an environment where people can bring their authentic and best selves to work. We know that a sense of belonging is key not only to your success at Zelis, but also to your ability to bring your best each day.

Equal Employment Opportunity

Zelis is proud to be an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We encourage members of traditionally underrepresented communities to apply, even if you do not believe you 100% fit the qualifications of the position, including women, LGBTQIA people, people of color, and people with disabilities.