Sr. Technical Hardware Program Manager

Remote Work: Hybrid

We are seeking a Sr. Technical Program Manager to join our Enterprise Mobile Computing Custom Products Group (CPG) based in either our Austin, TX or Holtsville, NY  or Mississauga, ON (Canada) facility!

The Custom Products Group's mission within Zebra Technologies is to customize solutions based on our industry leading Mobile Computing portfolio to meet specific customer needs in their mission critical applications.

As part of the larger CPG team, you will drive and manage custom product definition, business cases, customer Use cases, project scoping, quoting, and overall execution activities required to create a customized Hardware solution in accordance with established and defined business metrics. These projects can be varied in nature and will range from simple documentation, test reports, regulatory country approvals to complex “turn-key” hardware solutions projects with high technical/execution complexity and/or high touch Zebra sales team and customer components.

This is a hybrid role. Must be able to commute and work minimum of 4 days a week to one of our Austin, TX or Holtsville, NY or Mississauga, ON Office

No relocation package is offered for this role.

• Acts as Point of Contact for all custom product requirements associated with our Tablets and Point of Sale products and solutions business unit, overall tracking & reporting on projects, budgets and priority negotiations.
• Drives multiple concurrent custom product activities and programs, leveraging diverse engineering teams located across our global engineering, support function footprint and global suppliers, for multiple customer opportunities across our portfolio.
• Supports the definition, introduction, and overall program management of the customer specific hardware solution requests, including interfacing with internal Sales teams, Operations team, and customers.
• Leads hardware system integration planning, release management, and planning for demonstrations, proof of concepts and pilots.
• Leads the creation of cross functional workstreams and drive execution of custom hardware for sales enablement, development and deployment.
• Independently builds relationships and works across all relevant areas of the business including Sales, Services, IT, Finance, Marketing, Product, Engineering, Support, and with our suppliers.
• Works independently with business in defining proof of value and customer’s return on investment.
• Manages and executes elect projects associated with the Custom Products Group’s Independent Hardware Vendor (IHV) and 3^rdParty Sales programs. These programs include managing and overseeing a small cross-functional team whose activities include testing, certifying, and releasing “validated” 3^rd party branded OEM solutions into our portfolio.
• Generates and executes a yearly business plan with the Product Management organization to drive year-over-year revenue growth.
• Independently executes to project plan and budgets for multiple, CPG projects.
• Recommends corrective actions and implement changes. Identifies and mitigates risks; develops and implements risk mitigation plans. Owns ensuring alignment from key leaders of milestone achievement before moving the program forward.
• Motivates a project team, in a highly collaborative fashion, to ensure products/solutions are reliable and of quality.
• Demonstrates the ability to see cross-functional impacts of decisions and project plans through execution. Balances scope taking into consideration schedule and budget adjusting the project with minimal impact to the business. Understands the business objectives of the program and assumes personal accountability for success of the program against objectives.
• Provides assistance with coordination of deliverables and project assets to assist the project team. Personally anticipates and addresses obstacles or issues. Independently engages additional resources as needed to address obstacles or delays, and adjusts the plan per management guidelines as delays or obstacles are experienced.
• Demonstrates intermediate understanding of development processes and product launch scope and activities.
• Develops and protects intellectual property and is well versed with IP fundamentals.
• Explores and understands the competitive landscape in both product and business terms.
• May coach or act as escalation point for level 1 or level 2 Program Managers
• Very limited supervision by management is expected in this position for complex or novel problems.
• Key performance metrics of the position include; Overall customer satisfaction, NRE quote response time, overall development cycle time, product quality, project NRE cost and schedule adherence, as well as overall product cost and margin.

Minimum Qualifications:

• BS in Electrical Engineering, Computer Science, or related technical BS degree.
• Minimum 5+ years' of Engineering/Program management experience for products in fast paced environment required.
• Experience leading medium cross-functional teams required.
• Experience in hardware product development for consumer or enterprise products (such as cell phones, wearables, tablets, laptops, IoT devices etc.) required.
• Must have experience developing requirements and designing Engineering/Hardware.
• Ability to translate customer requirements into product and solution requirements, scoping and planning required.

Preferred Qualifications:

• Self-motivated, results driven, manages risks, and thrives in an environment of uncertainty and continuous innovation.
• Experience working independently and as part of a team to solve difficult technical, quality, cost, and schedule challenges; well versed in risk management practices.
• Experienced team builder, great at collaboration and managing resources; proven interpersonal skills.
• Demonstrated ability to communicate with all levels, including C-level leaders both internally and externally. 
• Demonstrated leadership and analytical skills.
• Excellent critical thinking and questioning skills.
• Master's degree preferred.
• Occassional travel (up to 10%) may be required.

Zebra is an equal opportunity/affirmative action employer committed to a diverse and inclusive workplace All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability and protected veteran status or any other basis prohibited by law. If you are an individual with a disability and need assistance in applying for a position, please contact us at workplace.accommodations@zebra.com. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.

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We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Zebra is a federal contractor and is committed to an alcohol and drug free workplace. As a result, all U.S. based employees are subject to the Drug and Alcohol Free Workplace Policy and Procedure.