Sr. Voice Engineer I

The IT Shared Services (ITSS) Senior Voice Engineer will be a part of the Infrastructure Strategy team helping architect and design the future state of the Microsoft Teams infrastructure. This candidate should have a broad set of I.T. knowledge, including but not limited to enterprise conferencing solutions, Microsoft Teams and Teams Room technologies, Office 365, and enterprise network fundamentals. Examples of primary objectives include developing the roadmap for conferencing solutions, testing and researching new meeting room technologies, and managing vendor relationships. The engineer will work closely with other teams on a daily basis to help them get the information they need to make better business decisions.

What Does Success Look Like?

• Managing AV Service contracts and vendor relationships to ensure top-tier service and right-sized solutions 
• Sustaining on-going knowledge of industry trends and providing recommendations for process improvements and procedural changes
• Using creative and critical thinking to create solutions to problems

What Does A Day In the Life of this Job Look Like?

Daily Operations

• Acting as the Microsoft Teams product owner by displaying holistic leadership in all areas of Teams management (Applications, Governance, Security, and Policies)
• Working with Operations Engineers to determine problem areas they need assistance with when it comes to conferencing technologies
• Working independently to write scripts, request access, and find necessary data to solve complex problems
• Creating awareness of production issues and/or risks to Leadership
• Facilitating and documenting conversations to establish new processes
• Provide weekly status reports to manager showing priorities and progress
• Drive adoption and awareness of new Teams features and functionality
• Creating and maintaining a roadmap for Microsoft Teams and Conference Room technologies

BACKGROUND AND EDUCATION REQUIRED:

EDUCATION: 

• Some college preferred or equivalent work experience
• Education in business and/or information systems
• Teams Certifications from Microsoft preferred (MS-700, MS-721)

EXPERIENCE (and other qualifications): 

• 3-5 years of technical engineering experience in unified communications platforms from multiple vendors
• 3-5 years of Microsoft UC administration experience with knowledge of Microsoft Teams and Conference Room devices 
• Experience in vendor management and internal customer service

Other Skills/Characteristics

• Possesses exceptional interpersonal and communication skills, both oral and written. Ability to articulate ideas to technical and non-technical audiences.
• Self-motivated, self-learner, high energy with strong organizational skills. 
• A team player who favors a collaborative approach when working with internal and external providers with the ability to build trust with others through a commitment to the highest ethical and professional standards
• Advanced troubleshooting skills and methodology to determine root cause

Salary Range: $­­96,000 to $115,000 annually + bonus eligibility. This is the expected salary range for this position. Ultimately, in determining pay, we'll consider the successful candidate’s location, experience, and other job-related factors.

Benefits: Employees (and their eligible family members) may enroll in the following types of insurance coverage: medical, dental, vision, legal, and accidental death and dismemberment, as well as FSA/HSA (depending on enrolled medical plan). Yum! also provides short-term disability, long-term disability, and life insurance. Employees may enroll in our 401(k) plan. Yum! provides 4 weeks of vacation, paid sick leave, 10 paid holidays, a floating day off and 2 paid days for volunteer time each calendar year. To learn more about working at Yum! -Click here. 

At Yum!, one of our core values is to Believe in ALL People. This means seeing the value in everyone and unlocking their full potential to be their best self. YUM! Brands, Inc. (including its subsidiaries Yum Restaurant Services Group, LLC (“YRSG”) and Yum Connect, LLC (“Yum Digital and Technology”)(collectively, “Yum”) is proud to be an equal opportunity employer and is committed to equity, inclusion, and belonging for all dimensions of diversity.  We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other protected characteristic. Yum! is committed to working with and providing reasonable accommodation to applicants with disabilities or special needs.

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and supplement and the Pay Transparency Policy Statement.

[Employment eligibility to work with Yum! in the U.S. is required as the company will not pursue visa sponsorship for this position.]