Site Reliability Engineer II

Location: Ho Chi Minh, Dong Nam Bo, Viet Nam; Hybrid

• 2+ years of experience in SRE, DevOps, production support, or infrastructure engineering roles

• Hands-on experience with monitoring and observability tooling (e.g., Datadog, Prometheus, Grafana, CloudWatch, or similar)

• Working knowledge of at least one major cloud provider (AWS preferred)

• Proficiency in at least one scripting or programming language (e.g., Python, Bash, Go) for automation, with demonstrated examples of automating away manual operational work

• Experience participating in incident response and on-call or shift-based operations

• Understanding of SLI/SLO concepts and reliability engineering fundamentals

• Ability to work follow-the-sun shift rotations, including structured handoffs with teams in other regions

• Strong written and verbal English communication skills for cross-region collaboration

The Vietnam team is a new anchor in GRE’s global coverage model, providing reliability coverage and clean handoffs between US and India shifts for Yum! Brands’ global restaurant technology. This is not a steady-state operations role. GRE is actively transforming its reliability practice from reactive incident response toward a platform engineering model: self-service over tickets, auto-healing and auto-remediation over manual intervention, AI-native by default.