Site Reliability Engineer II

What we need

The ITSS group is building a team to support the dynamic people platform as it expands our technologies into markets across the world. As an SRE, you will be responsible for ensuring the reliability, availability, and performance of our LearningNow and Oracle-based systems, with a particular focus on HCM applications, cloud infrastructure, and digital assistant integrations. You will work closely with cross-functional teams to build scalable, resilient systems, automate processes, and implement best practices that drive operational excellence.

Key Responsibilities

Reliability and Performance Optimization

• Ensure 24/7 availability and reliability of Oracle HCM applications and Oracle Digital Assistant services on OCI.
• Identify and resolve performance bottlenecks, optimize resource utilization, and ensure system scalability to support high availability.
• Monitor system health, define SLAs, and use data to ensure optimal performance.

Incident Management and Root Cause Analysis

• Respond to and troubleshoot production incidents, ensuring quick mitigation and resolution with minimal impact.
• Conduct post-incident reviews and root cause analyses to prevent future occurrences.
• Create and maintain runbooks and documentation for common issues and resolutions.

Monitoring and Observability

• Set up, configure, and manage monitoring and logging solutions (e.g., Oracle Management Cloud, DataDog) to detect and predict issues proactively.
• Enhance visibility into the systems by implementing observability tools and dashboards that help track performance and availability metrics.

Collaboration and Best Practices

• Work closely with DevOps, software engineering, and product teams to embed reliability and performance best practices into the development lifecycle.
• Share knowledge and mentor team members to promote a culture of continuous improvement and learning.

Qualifications

• Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience).
• 3+ years of experience as an SRE, DevOps Engineer, or in a similar role with a strong focus on Oracle solutions.
• Proficiency in scripting languages such as Python, Bash, or Ruby.
• Knowledge of monitoring and logging frameworks (e.g., DataDog, Oracle Management Cloud).
• Solid understanding of cloud security, network configuration, and best practices for cloud infrastructure.
• Strong problem-solving and analytical skills, with an ability to work under pressure.
• Excellent communication and teamwork skills, with a collaborative and proactive approach.

 

Salary Range: $­­104,000 to $120,000 annually + bonus eligibility. This is the expected salary range for this position. Ultimately, in determining pay, we'll consider the successful candidate’s location, experience, and other job-related factors.

Benefits: Employees (and their eligible family members) may enroll in the following types of insurance coverage: medical, dental, vision, legal, and accidental death and dismemberment, as well as FSA/HSA (depending on enrolled medical plan). Yum! also provides short-term disability, long-term disability, and life insurance. Employees may enroll in our 401(k) plan. Yum! provides 4 weeks of vacation, paid sick leave, 10 paid holidays, a floating day off and 2 paid days for volunteer time each calendar year. To learn more about working at Yum! -Click here. 

At Yum!, one of our core values is to Believe in ALL People. This means seeing the value in everyone and unlocking their full potential to be their best self. YUM! Brands, Inc. (including its subsidiaries Yum Restaurant Services Group, LLC (“YRSG”) and Yum Connect, LLC (“Yum Digital and Technology”)(collectively, “Yum”) is proud to be an equal opportunity employer and is committed to equity, inclusion, and belonging for all dimensions of diversity.  We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other protected characteristic. Yum! is committed to working with and providing reasonable accommodation to applicants with disabilities or special needs.

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and supplement and the Pay Transparency Policy Statement.

[Employment eligibility to work with Yum! in the U.S. is required as the company will not pursue visa sponsorship for this position.] 

The Yum! Brands story is simple. We have the four distinctive, relevant and easy global brands – KFC, Pizza Hut, Taco Bell and The Habit Burger Grill -- born from the hopes and dreams, ambitions and grit of passionate entrepreneurs. And we want more of this to create our future!

As the world’s largest restaurant company we have a clear and compelling mission: to build the world’s most love, trusted and fastest-growing restaurant brands. The key and not-so-secret ingredient in our recipe for growth is our unrivaled talent and culture, which fuels our results.

We’re looking for talented, motivated, visionary and team-oriented leaders to join us as we elevate and personalize the customer experience across our 48,000 restaurants, operating in 145 countries and territories around the world!

We put pizza, chicken and tacos in the hands of customers through customized ordering, unique delivery approaches, app experiences, and click and collect services and consumer data analytics creating unique customer dining experiences – and we are only getting started.

Employees may work for a single brand and potentially grow to support all company-owned brands depending on their role. Regardless of where they work, as a company opening an average of 8 restaurants a day worldwide, the growth opportunities are endless. Taco Bell has been named of the 10 Most Innovative Companies in the World by Fast Company; Pizza Hut delivers more pizzas than any other pizza company in the world and KFC’s still use its 75-year-old finger lickin’ good recipe including secret herbs and spices to hand-bread its chicken every day.

Yum! and its brands have offices in Chicago, IL, Louisville KY, Irvine, CA, Plano, TX and other markets around the world. We don’t just say we are a great place to work – our commitments to the world and our employees show it. Yum! has been named to the Dow Jones Sustainability North America Index and ranked among the top 100 Best Corporate Citizens by Corporate Responsibility Magazine in addition to being named to the Bloomberg Gender-Equality Index. Our employees work in an environment where the value of “believe in all people” is lived every day, enjoying benefits including but not limited to: 4 weeks’ vacation PLUS holidays, sick leave and 2 paid days to volunteer at the cause of their choice and a dollar-for-dollar matching gift program; generous parental leave; competitive benefits including medical, dental, vision and life insurance as well as a 6% 401k match – all encompassed in Yum!’s world-famous recognition culture.

The ITSS group is building a team to support the dynamic people platform as it expands our technologies into markets across the world. As an SRE, you will be responsible for ensuring the reliability, availability, and performance of our LearningNow and Oracle-based systems, with a particular focus on HCM applications, cloud infrastructure, and digital assistant integrations. You will work closely with cross-functional teams to build scalable, resilient systems, automate processes, and implement best practices that drive operational excellence.