Junior Site Reliability Engineer (Jr. SRE)

Title: Junior Site Reliability Engineer (Jr. SRE)
Compensation Range: $75,000 - 94,400
Location: Louisville, Kentucky

Your Recipe for Success

Join KFC as a Junior Site Reliability Engineer and help keep our tech systems running as smoothly as our famous Original Recipe! In this role, you’ll work with senior engineers to troubleshoot complex systems, boost observability, and deliver on-time, blameless root cause analyses (RCAs). You’ll be an essential part of our 24/7 support team, managing KFC’s network and liaising with key service providers like Comcast. Ready to dig into a hands-on role and build your skills in a dynamic environment? This is your chance!

What You’ll Serve Up:

• Participate in a rotational on-call system to provide 24/7/365 infrastructure support.
• Troubleshoot complex distributed systems, leveraging KFC knowledgebases to address incidents like e-commerce and network outages.
• Deliver timely root cause analyses and corrective actions after critical incidents.
• Collaborate with senior SREs to automate repetitive tasks, reduce TOIL, and develop tools that improve efficiency.
• Monitor KFC environments using observability tools like New Relic and SolarWinds to proactively identify and address issues.
• Serve as an escalation point for the KFC Help Desk, supporting availability incidents through remote tools and direct outreach to stakeholders, including Franchisees and Restaurant Managers.
• Coordinate with vendors and escalate incidents as needed, maintaining communication with providers to resolve chronic issues and streamline problem-solving.

The Ingredients You’ll Need:

• Education: Bachelor’s Degree preferred.
• Experience: 1-3 years in IT with experience in bash and/or Linux command-line utilities.
• Understanding of web fundamentals, including JavaScript, REST APIs, GraphQL, and Git.
• Familiarity with observability tools (New Relic, DataDog, Dynatrace) and programming languages like Python, Go, or PowerShell.
• Strong verbal communication and customer service skills.
• Proven ability to work independently and focus on long-term goals.
• Experience with incident and problem-tracking systems (e.g., ServiceNOW, Jira).
• Working knowledge of remote control applications (e.g., pcAnywhere, Bomgar) and remote monitoring tools (e.g., SolarWinds) is a plus.

What's In It for You?

• Impact: Be a critical player in ensuring seamless tech operations for an iconic brand.
• Growth: Gain hands-on experience with complex systems and tools in a dynamic environment.
• Collaboration: Work closely with experienced SREs, vendors, and key stakeholders across KFC.
• Learning: Build your expertise in a role that combines technical challenges with real-world impact. 

Benefits: Employees (and their eligible family members) may enroll in the following types of insurance coverage: medical, dental, vision, legal, and accidental death and dismemberment, as well as FSA/HSA (depending on enrolled medical plan). Yum! also provides short-term disability, long-term disability, and life insurance. Employees may enroll in our 401(k) plan. Yum! provides 4 weeks of vacation, paid sick leave, 10 paid holidays, a floating day off and 2 paid days for volunteer time each calendar year. To learn more about working at Yum! -Click here. 

At Yum!, one of our core values is to Believe in ALL People. This means seeing the value in everyone and unlocking their full potential to be their best self. YUM! Brands, Inc. (including its subsidiaries Yum Restaurant Services Group, LLC (“YRSG”) and Yum Connect, LLC (“Yum Digital and Technology”)(collectively, “Yum”) is proud to be an equal opportunity employer and is committed to equity, inclusion, and belonging for all dimensions of diversity.  We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other protected characteristic. Yum! is committed to working with and providing reasonable accommodation to applicants with disabilities or special needs.

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and supplement and the Pay Transparency Policy Statement.

KFC Corporation, based in Louisville, Kentucky, is one of the few brands in America that can boast about having a rich, 60-year history of success and innovation. In fact, KFC is the world's most popular chicken restaurant chain and a division of Yum! Brands, the world’s largest restaurant company.
 
Yum! Brands, Inc., based in Louisville, Kentucky, has over 45,000 restaurants in more than 135 countries and territories and is one of the Aon Hewitt Top Companies for Leaders in North America. In 2018, Yum! Brands was recognized as part of the inaugural Bloomberg Gender-Equality Index. The company’s restaurant brands – KFC, Pizza Hut and Taco Bell – are global leaders of the chicken, pizza and Mexican-style food categories. 
 
More important than our size is our commitment to breakthrough innovation and the success of our employees. We're proud of the unique culture we've built, one where everyone can be their best self, make a difference and have fun! We believe in our people, trust in their positive intentions, encourage ideas from everyone, and have actively developed a workforce that is diverse in style and background.Join KFC as a Junior SRE and dive into troubleshooting complex systems, boosting observability, and driving efficiency across our infrastructure. You’ll work closely with senior engineers and support our network 24/7, making a real impact on the tech behind our restaurants. Ready to build your skills? Apply now!