Assoc. Manager, Site Reliability Engineering

Location: Ho Chi Minh, Dong Nam Bo, Viet Nam; Hybrid

• 5+ years of experience in site reliability engineering, DevOps, infrastructure, or production operations roles

• 1+ years of people management experience, or 2+ years as a senior technical lead with demonstrated coaching and delivery ownership

• Hands-on credibility across incident response, observability, and automation, with the technical depth to guide Level 6-7 engineers

• Experience operating in shift-based, on-call, or follow-the-sun coverage models

• Working knowledge of at least one major cloud provider (AWS preferred) and modern observability tooling (e.g., Datadog, Prometheus, Grafana)

• Proficiency in at least one scripting or programming language sufficient to review and guide automation work

• Understanding of SLI/SLO frameworks and reliability engineering fundamentals

• Strong written and verbal English communication skills for cross-region collaboration with US and India teams

The Associate Manager, Site Reliability Engineering leads the Vietnam-based SRE team within GRE’s East region, owning the day-to-day delivery, development, and operational discipline of a team of Level 6-7 Site Reliability Engineers operating in a follow-the-sun coverage model. This is a first-line management role for a hands-on leader who can both run a reliable shift-based operation and grow early-to-mid career engineers into strong independent contributors. The Vietnam team is a new anchor in GRE’s global coverage model, providing reliability coverage and clean handoffs between US and India shifts for Yum! Brands’ global restaurant technology. The Associate Manager is accountable for making that coverage dependable: shift discipline, handoff quality, incident response rigor, and a team culture of ownership.