Data Operations Analyst

Location: Mumbai, India

Remote Type: Fully Remote

Time Type: Full time

Job Description

Data Operations Analyst

You will join the Data Products Operations Team which is focused on delivering value to our clients through actionable insights derived from YouGov’s industry-leading brand tracking products, including BrandIndex. The team supports internal and external stakeholders by ensuring accurate brand tracking, robust platform configuration, high data quality, and reliable delivery of insights.

Our team plays a critical role in maintaining the operational excellence of YouGov’s syndicated products, acting as a bridge between clients, internal teams, and technical systems to ensure seamless execution, platform stability, and trusted data outputs.

About the Role

As a Data Operations Analyst, you will be a key member of the Data Products Operations team, responsible for the operational setup, maintenance, and support of the BrandIndex platform. You will work closely with internal teams and clients to manage brand additions, custom variables (triggers), platform configuration, data delivery, and troubleshooting.

This role requires strong attention to detail, technical curiosity, and the ability to manage multiple workflows while ensuring data accuracy and client satisfaction.

Shift timings: 6.30 PM to 3.30 AM IST

Job Responsibilities

In this role, you will report into the Client Services Manager and will be responsible for ensuring smooth operational execution across BrandIndex. While responsibilities may vary day-to-day, they will largely focus on the following:

Custom Variables (Triggers)

▪ Conduct feasibility checks for new custom variables
▪ Create compilers and submit Agiloft requests
▪ Perform quality checks on scripting, test surveys, and review output data
▪ Manage modifications and deactivations of existing custom variables

Brand Additions

▪ Review and activate QSLs for new brand additions
▪ Support ongoing brand tracking setup and validation

Platform Configuration & User Management

▪ Manage dashboard permissions and access levels
▪ Move users between accounts and edit user information and permissions
▪ Create new company accounts and trial accounts
▪ Migrate user assets as required
▪ Add and manage custom variables (triggers) within the platform

Data Delivery

▪ Create compilers and Agiloft requests for data pull and delivery
▪ Ensure data accuracy, completeness, and timely delivery

Client-Facing Documentation

▪ Update and maintain the global brand list and other client-facing documentation

Troubleshooting & Support

▪ Investigate and resolve issues related to analysis, dashboards, composite filters, custom sectors, and BrandIndex functionality
▪ Respond to internal and client queries regarding the BrandIndex tool

Internal Audits

▪ Conduct periodic internal sector audits to ensure brands are tracked on time and testing requirements are met

API Support

▪ Participate in API onboarding calls
▪ Enable API permissions and troubleshoot API-related issues

Nice to Haves

Proficiency in Python, R and SQL.

Why join YouGov?
Join our global team to help us achieve our social mission: to make millions of people’s opinions heard for the benefit of our local, national, and international communities.

Understanding diversity of opinion requires diversity of background. Although our global panel of millions of people worldwide powers our research, our biggest asset is our people. If our research is to be truly representative of what the world thinks, we need people from all walks of life to be part of the team to bring their perspective to the work we do. 

Life at YouGov
We are driven by a set of shared values. We are fast, fearless, and innovative. We work diligently to get it right. We are guided by accuracy, ethics, and proven methodologies. We respect and trust each other, bringing these values into everything that we do.

We strive to provide YouGovers with best-in-class benefits to support their physical, financial, and emotional wellbeing. We want our employees to have a sense of belonging and uniqueness in a supportive workplace, so they can bring their full selves to work. 
 
Equal Opportunity Employer
As an Equal Opportunity Employer, qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity or expression, and sexual orientation), parental status, national origin, marital status, age, disability, genetic information, HIV status, political affiliation, socioeconomic background, veteran status or any other characteristic protected by law or in line with our responsibilities as a fair and ethic employer. All employment decisions are made based on occupational qualifications, merit, and business need.

Data Privacy
To find out how we collect and use your personal data when you apply for a role at YouGov, please read our privacy notice at https://jobs.yougov.com/privacy