Implementation Engineer

Location: Sofia

Department: Delivery

About the Role

We’re looking for a customer-obsessed, technically strong Implementation Engineer to join Yotpo’s Professional Services team.

In this role, you’ll own the onboarding journey for upmarket and enterprise customers — from kickoff through go-live. You’ll combine technical expertise, project leadership, and strategic advisory to ensure customers launch successfully, adopt confidently, and realize long-term value from Yotpo.

You won’t just configure software. You’ll architect scalable solutions, manage complex implementations, and serve as a trusted technical partner to some of the most innovative eCommerce brands in the world.

What You’ll Do

• Own end-to-end onboarding projects as the primary point of contact from kickoff to launch
• Design and guide our customers in implementing scalable, multi-product solutions across Reviews, Loyalty, and other Yotpo products
• Lead technical discovery sessions and define solution architecture across E-Commerce platforms and custom API environments
• Architect integrations using APIs, webhooks, data feeds, and platform-specific logic
• Manage timelines, scope, risks, and cross-functional dependencies
• Partner closely with Product, R&D, Customer Success, Sales, and Customizations teams
• Deliver client training and enablement sessions to ensure strong product adoption
• Guide customers through best practices and long-term technical strategy

What “Great” Looks Like in This Role

Successful Implementation Engineers at Yotpo:

• Deliver customer value efficiently and predictably
• Manage complexity and ambiguity with confidence
• Communicate clearly across technical and non-technical audiences
• Build strong relationships with stakeholders at all levels
• Take ownership and drive outcomes — not just tasks

What You Bring

Required Experience

• 5+ years of experience in implementation, solutions engineering, technical consulting, or enterprise onboarding roles.
• Strong hands-on experience with SQL, APIs, webhooks, integrations, and data flows.
• Experience managing complex, multi-stakeholder technical projects.
• Familiarity with major eCommerce platforms such as Shopify, Shopify Plus, Magento 2, BigCommerce, Salesforce Commerce Cloud, or similar.
• Excellent written and verbal communication skills in English.

Nice to Have

• Experience working in a SaaS environment.
• Headless commerce or custom architecture experience.
• Data migration experience.
• Executive-level stakeholder engagement experience.
• JavaScript or frontend development experience.
  
  

What we offer

• Track to success – work in a dynamic organization with ambient and laid-back office atmosphere
• Individualized career development, rewards and recognition.
• Work-life balance – 25 days paid vacation with add-ons for loyalty, regular team buildings and celebrations in and outside the country
• Additional health insurance package
• Internal mobility program and refer-a-friend program
• Managing a fixed monthly budget for social benefits thru Re:Benefit – a flexible online benefits solution
• Food vouchers
• E-learning portals and knowledge sharing sessions.
• Company backed Hackathons, Tech conferences, workshops events, etc Stocked kitchen and bar.
• Equity in options.
• Hybrid working – 3 days/week in the office.

Why Join Us?

At Yotpo, Implementation Engineers operate at the intersection of technology, strategy, and customer impact. You’ll work on high-visibility projects that directly influence customer retention and growth — while being part of a team that values ownership, collaboration, and continuous improvement.

We believe great teams are built from diverse backgrounds and experiences. If you’re excited about this role but don’t meet every single requirement, we encourage you to apply.