Software Engineer

Founded in 2009, Hearsay is the global leader in digital client engagement for financial services. In 2024, Yext acquired Hearsay combining industry leading digital presence management with compliant engagement solutions across social media, text, and voice. Now, brands are empowered to manage all digital touchpoints throughout the customer journey from a single platform.

Hearsay Relate is our enterprise-grade product for compliant text and voice that drives client satisfaction by making compliant, on-the-go communication intuitive, efficient and easy, with benefits from guidance needed to succeed and grow.

Hearsay Relate is looking for a skilled Software Engineer to join the Telecom team to drive development of Relate’s voice and telephony stack. You’ll work with a highly engaged and collaborative team on systems that power voice services, telephone proxy, number management, porting, and integration with broadband and telephony providers like Twilio.

What You'll Do

• Design, develop, and maintain applications using Python and Django, and other web related technologies.
• Collaborate with cross functional teams to define, design, and ship new features in a continuous release cadence.
• Write clean, modular, and testable code with a focus on maintainability.
• Troubleshoot and resolve complex technical issues in backend systems, debug and optimize applications to ensure smooth functionality, exceptional reliability, and user satisfaction.
• Optimize applications for maximum speed and scalability.
• Contribute to architectural decisions, participate in code reviews.
• Work in critical codebases, both in a legacy monoservice and newer microservices, and become  a domain expert.
• Mentor junior engineers in projects, and foster a culture of innovation, collaboration, and excellence.
• Attend team and company meetings and huddles.
• Maximize the value delivered by driving best practices across our technology and team processes.

What You Have

• 2+ years proven experience as a Software Developer, with strong experience in SAAS and building enterprise systems that scale.
• Proficiency in Python, Django, and AWS, or similar technologies, for backend development.
• Experience with relational databases, including schema design, query tuning, and data migrations.
• A passion for clean code, thoughtful architecture, and delivering outstanding user experiences.
• High engagement and proactively seek solutions and drive   Excellent problem solving skills with the ability to handle ambiguous challenges.
• Enthusiasm for your work and the team’s mission. A true team player that is present and involved, ready to support others and contribute to shared goals. Embraces collaboration, sharing ideas and feedback openly.
• Bonus if you have familiarity with telephony systems, Twilio APIs, and broadband integrations.