Technical Product Specialist

Location: San Antonio, TX

Time Type: Full time

Job Description

Job Summary:

We are seeking a passionate and professional Technical Product Specialist. The right person should thrive in a fast-paced environment. Be a proactive problem-solver, passionate with building and maintaining a team environment, and strives to be an integral part of the overall success of the Company.

 

Core Duties:

Technical Product Expertise

· Serve as a product subject matter expert for Paint Protection Film, Window Film, Architectural Films, Surface Protection Products, Coatings, and Aftercare products.

• Support Product Managers throughout the full product lifecycle, including concept development, validation, launch, and product optimization.
• Evaluate product performance and installation characteristics through structured testing and field validation.
• Identify product improvements, manufacturing opportunities, installation enhancements, and competitive gaps.

Field Engagement & Dealer Support

• Conduct dealer visits, installer ride-a-longs, and technical evaluations.

• Gather Voice of Customer (VOC) feedback from dealers, distributors, trainers, and installers.
• Diagnose installation challenges and provide recommendations to improve outcomes.
• Support strategic account visits and key product demonstrations.

Product Development & Validation

· Assist in prototype evaluation and product testing.

• Develop testing protocols for new products and product improvements.
• Benchmark competitive products and installation methodologies.
• Collaborate with Manufacturing, Quality, Supply Chain, and Product Management teams to validate product changes.

Training & Knowledge Transfer

· Support the development of technical training content, installation standards, and best practices.

• Conduct technical workshops and installer training programs.
• Translate complex technical concepts into clear, repeatable procedures.
• Establish and maintain technical installation standards globally.

Competitive & Market Intelligence

· Monitor industry trends, competitive product developments, and emerging technologies.

• Perform competitive product evaluations and market benchmarking.
• Provide recommendations for future product roadmaps and innovation initiatives.

Basic Qualifications

Required Experience

• Minimum 10+ years of experience in:
• • Paint Protection Film (PPF)
  • Automotive Window Film
  • Architectural Film
  • Surface Protection Products
  • Related installation-based industries
• Demonstrated experience working with multiple major film brands and installation methodologies. 

Technical Competencies

• Advanced installation expertise across complex vehicle applications, including:
• • Multi-piece bumpers
  • Mirrors
  • Headlights
  • Roof applications
  • Deep recess installations
  • Bulk installation techniques
  • Plotter-generated pattern workflows
• Strong understanding of:
• • Adhesive systems
  • Surface preparation
  • Stretch behavior
  • Film construction
  • Post-heating requirements
  • Product durability characteristics
• Advanced proficiency with design and pattern software platforms, including DAP and related technical tools. 

Communication Skills

• Ability to teach, coach, and mentor installers at varying skill levels.
• Strong presentation and training capabilities.
• Ability to communicate effectively with technical and non-technical audiences.
• Excellent written and verbal communication skills.

Preferred Qualifications

• Former shop owner, lead installer, technical trainer, or product specialist.
• Experience supporting global markets and dealer networks.
• Experience working directly with product development, manufacturing, or quality teams.
• Multi-language capabilities are a plus.
• Improve adoption and installation consistency across key product categories.

XPEL is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.