You’ll lead engineering excellence by...
- Taking a multi-year, industry leading perspective, you will ensure that our products are observable, stable, performant, tolerant to failure, and operate as intended in the face of varying conditions
- Building deep cross-functional relationships at all levels of the organisation, breaking down silos to influence for the best reliability outcomes for Xero
- Through curiosity and thoughtful questioning, you will engage in productive challenge, manage different viewpoints and move critical company priorities forward
- Working between multiple levels, you will influence technical and engineering strategy and direction while also remaining connected to the day to day engineering challenges
- Lifting team and individual performance through coaching and mentoring, goal clarity, feedback and removing barriers
- Developing a team culture of ownership through role modelling, empowerment, continuous improvement, experimentation and feedback
- Analysing complex challenges, facilitating collaborative problem solving and navigating obstacles efficiently
- Translating strategy and organisational and engineering needs into a technical vision and roadmap across the domain, and being a key driver in implementing that vision over time
- Providing thought leadership and guidance on security, scalability & performance, monitoring & alerting, analytics, documentation and quality
You'll come with a wide range of skills, including exposure to...
- Reliability and distributed systems engineering, including running complex systems at large scale
- Strong strategic delivery experience in either software engineering or platform engineering
- Experience working in environments with more advanced security and networks
- Applying systems thinking and systems engineering to the engineering environment
- Advanced experience in logging, monitoring and observability of distributed systems, including troubleshooting and service level objectives
- Leading incident management and response, including complex and high severity incidents; post incident reviews, incident analysis and learning from incidents
- Strong hands on experience in DevOps, continuous delivery, CI/CD, automated quality and safe deploy and release at scale
- Experience with the implementation and support of SaaS developer tooling commonly used for observability and incident management, such as New Relic, Sumo Logic and/or PagerDuty.
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