Reports to: Senior Vice President, Intelligent Mobility Technology | Business Area: Intelligent Mobility / Transportation Operations

Position Overview

We are seeking an experienced technology delivery leader to direct the implementation and long-term success of complex back-office systems supporting tolling and transportation operations. This role is accountable for translating program and contractual requirements into executable solutions, coordinating internal teams and external partners, and ensuring systems are integrated, tested, deployed, and transitioned into reliable operations.

The successful candidate brings three essential strengths: proven back-office systems implementation and delivery; effective vendor and technology partner management; and deep tolling and transportation industry knowledge. Candidate should also have skills in solution architecture, cloud infrastructure, DevOps, cybersecurity, and business development to enable successful delivery of high quality solutions.

Key Responsibilities

Back-Office Systems Implementation & Delivery

• Lead end-to-end planning, implementation, integration, testing, deployment, acceptance, and transition to production support for complex back-office technology platforms.

• Oversee solutions supporting transaction processing, customer accounts, payments, reconciliation, reporting, customer service, and related operational functions.

• Translate business, operational, technical, and contractual requirements into solution designs, implementation plans, milestones, and measurable acceptance criteria.

• Direct technical governance, cross-system integration, delivery risk management, issue escalation, operational readiness, and sustained system performance.

• Coordinate application, infrastructure, cloud, security, and support teams to deliver scalable, secure, resilient systems that meet service-level commitments.

Vendor Management & Technology Partnerships

• Lead technology vendor and systems integrator evaluation, selection, onboarding, coordination, and performance management.

• Establish clear scopes, deliverables, integration responsibilities, milestones, service levels, and accountability across multiple partners.

• Monitor vendor performance against contractual commitments; resolve delivery, quality, integration, and operational issues through timely escalation and corrective action.

• Collaborate with procurement, legal, commercial, and program leadership on statements of work, technical evaluations, negotiations, and long-term partner relationships.

Tolling & Transportation Leadership

• Apply tolling and transportation operations expertise to guide platform decisions, implementation priorities, and client solutions.

• Provide leadership across tolling back-office functions, interoperability, transaction processing, payments, revenue management, and customer account operations.

• Ensure integration among roadside and field systems, central processing, back-office platforms, and customer-facing channels.

• Engage transportation agencies, toll authorities, concessionaires, and other clients to align delivery with operational performance, revenue integrity, customer experience, and contractual obligations.

Technology Engineering, Cloud Operations & Delivery Enablement

• Develop and advance DevOps strategies, engineering standards, governance frameworks, and technology roadmaps aligned with Intelligent Mobility priorities, Corporate IT standards, and business objectives.

• Lead adoption of DevOps, DevSecOps, Agile, and Site Reliability Engineering (SRE) principles, emphasizing reusable frameworks, automation, delivery quality, scalability, and cost effectiveness.

• Coordinate solution design and lead implementation and operational oversight of development, testing, staging, and production environments across Azure, AWS, GCP, and private or hybrid cloud platforms, as applicable.

• Guide cloud-native architecture, containerization, microservices, infrastructure provisioning, security controls, identity and access management, monitoring, FinOps, high availability, disaster recovery, and business continuity.

• Establish CI/CD and application delivery standards for automated builds, integration, testing, secure deployment, production releases, environment promotion, and rollback across multiple programs and contracts.

• Oversee DevOps toolchains such as GitHub, GitLab, Azure DevOps, and Jenkins, including code quality, security scanning, vulnerability management, and auditable release processes.

• Provide architectural guidance for APIs, enterprise integrations, web and mobile applications, shared services, and reusable development components to improve maintainability and delivery speed.

• Coordinate Intelligent Mobility Technology, Corporate IT, application development, cybersecurity, engineering, and external partners to resolve delivery challenges and meet service-level and operational requirements.

• Support major pursuits, RFP responses, technical proposals, and client presentations with executable solution architectures, implementation approaches, estimates, and delivery assumptions.

• Advise senior leadership on technical decisions, implementation performance, operational risks, and continuous improvement opportunities.

• Experience providing technical leadership for DevOps/DevSecOps practices, CI/CD, cloud or hybrid environments, application release governance, and reliable production operations.

Minimum Required Qualifications

• 8+ years of progressive experience in enterprise technology delivery, systems integration, solution implementation, or related technology leadership, including experience leading complex multi-stakeholder initiatives.

• Demonstrated ownership of large-scale back-office implementations, from solution definition and integration through deployment, acceptance, and ongoing operations.

• Significant experience managing technology vendors, systems integrators, and third-party delivery partners against technical, schedule, commercial, and service-level commitments.

• Substantial experience with tolling, transportation operations, or intelligent mobility technology, including transaction-intensive back-office environments.

• Working knowledge of solution architecture, enterprise integrations, cloud or hybrid hosting, cybersecurity, application release practices, and operational support.

• Ability to communicate effectively with executives, clients, operational stakeholders, technical teams, and external partners.

• Bachelor’s degree in Computer Science, Information Technology, Engineering, Information Systems, or a related discipline, or equivalent relevant experience.

Preferred Qualifications

• 12+ years of progressive technology delivery or leadership experience, including major tolling or transportation programs.

• Experience supporting competitive transportation procurements, technical proposals, and long-term operations and maintenance contracts.

• Knowledge of electronic and image-based tolling, interoperability, payment processing, revenue reconciliation, and customer service platforms.

• Experience with cloud and hybrid environments (Azure, AWS, GCP), APIs, middleware, automation, CI/CD, DevSecOps, and high-availability operations.

• Familiarity with SRE, infrastructure automation, cloud resilience, observability, FinOps, and enterprise development toolchains.

• Experience leading distributed teams, subcontractors, and complex multi-vendor implementations; relevant architecture, cloud, cybersecurity, or program management certifications.

Measures of Success

• Develop competitive, technically sound, and executable solutions for major transportation pursuits.

• Deliver integrated back-office systems that meet business, operational, technical, and contractual requirements.

• Maintain strong governance and vendor accountability while reducing delivery risk.

• Achieve stable production transitions and reliable long-term operations.

• Build trusted client and partner relationships and strengthen organizational technical capabilities.

Ideal Candidate Profile

A seasoned technology delivery leader who has personally led the design, implementation, and operational support of complex back-office systems in tolling or transportation. This individual has supported major competitive procurements, understands the commercial realities of large-scale transportation contracts, and has held vendors and systems integrators accountable through difficult implementations. They combine strategic technology expertise with practical delivery ownership

WSP USA is the U.S. operating company of WSP, one of the world's leading engineering and professional services firms. Dedicated to serving local communities, we are engineers, planners, technical experts, strategic advisors and construction management professionals. WSP USA designs lasting solutions in the buildings, transportation, energy, water and environment markets. With more than 15,000 employees in over 300 offices across the U.S., we partner with our clients to help communities prosper.

www.wsp.com

WSP provides a flexible and agile workplace model while meeting client needs. Employees are also afforded a comprehensive suite of benefits including medical, dental, vision, disability, life, and retirement savings focused on providing health and financial stability throughout the employee’s career.

At WSP, we want to give our employees the challenges they seek to grow their careers and knowledge base. Your daily contributions to your team will be essential in meeting client objectives, goals and challenges. Are you ready to get started?

WSP USA (and all of its U.S. companies) is an Equal Opportunity Employer Race/Age/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Disability or Protected Veteran Status.

The selected candidate must be authorized to work in the United States.

NOTICE TO THIRD PARTY AGENCIES:

WSP does not accept unsolicited resumes from recruiters, employment agencies, or other staffing services. Unsolicited resumes include any resume or hiring document sent to WSP in the absence of a signed Service Agreement where WSP has expressly requested recruitment/staffing services specific to the position at hand. Any unsolicited resumes, including those submitted to hiring managers or other business leaders, will become the property of WSP and WSP will have the right to hire that candidate without reservation – no fee or other compensation will be owed or paid to the recruiter, employment agency, or other staffing service.