RESPONSIBILITIES
- Lead the team in performing administration tasks (e.g., Entra ID/AAD and GWS user/group/platform management, security permissions, group policies, print services); oversee the maintenance/transformation of platforms and ensure that system architecture components integrate
- Oversee proactive system monitoring, guide the building, testing, and maintenance of new systems to ensure reliability
- Ensure internal infrastructure requirements are met, including the management of computers, servers, routers, switches, firewalls, and networks, while supporting security updates and all network segments
- Lead troubleshooting efforts with the L1 Helpdesk and other teams to identify causes and provide technical guidance
- Oversee routine audits of systems, including backups, and lead transformation projects
- Come to the office 3x/week observing our hybrid work policy
MINIMUM QUALIFICATIONS
- Experience with or knowledge of programming languages and operating systems, current equipment and technologies, enterprise backup and recovery procedures, performance-monitoring tools, active directories, virtualization, HTTP traffic, content delivery, and caching
- Experience in IT leadership, including application design and integration, and cloud computing (specifically Microsoft Azure and AWS)
- Experience of common operating systems (Windows, Mac, Linux), with the ability to perform troubleshooting and deep analysis
- Expertise in analyzing and repairing large-scale distributed systems; create volumes and assign them to servers; and remote replication
- Experience creating SOP documents, runbooks, guides, and technical system/flow documentation
NICE TO HAVES
- Fluency in Japanese
- Business-level English proficiency
- Experience in Linux systems administration
- Coding experience (Python, JavaScript, Google Apps Script, etc.)
- Experience administering ServiceNow
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