Project Support Officer

Department: Programme Management

Employment Type: Permanent - Full Time

Location: -, -, UK, Hybrid

Your main responsibilities on a day to day basis will be:-

• Supporting PMO and project administration activities under the guidance of the Project Lead and wider PMO team.
• Supporting the maintenance of project plans, trackers, action logs, risk and issue registers, and document repositories.
• Providing administrative support for meetings, including managing calendars, coordinating invitations, booking meeting rooms or Teams sessions, and assisting with agenda preparation.
• Supporting project governance by capturing meeting notes, actions, decisions, and follow-up activities, ensuring updates are communicated in a timely manner.
• Providing travel and accommodation coordination for project meetings, workshops, and events in line with company policy.
• Supporting the maintenance of project records and documentation, and following up on approvals where required.
• Providing support with project reporting through the collection of updates, validation of information, and preparation of basic status reports and summaries.
• Supporting stakeholder communication by assisting with routine project updates and responding professionally to queries, while building confidence and experience in stakeholder engagement. 

To be successful in this role you will need:-

• Good organisational and administration skills, with the ability to manage multiple tasks and priorities effectively.
• Strong communication and interpersonal skills, with the ability to build positive working relationships with stakeholders.
• Proficiency in Microsoft Office 365 applications, including Outlook, Excel, Word, Teams, and PowerPoint.
• Understanding of project coordination, governance, and PMO support activities.
• Ability to maintain accurate records, trackers, reports, and project documentation.
• Strong attention to detail and commitment to delivering high-quality work.
• Ability to analyse information, identify issues, and support problem resolution.
• Effective time management skills, with the ability to meet deadlines in a fast-paced environment.
• Adaptable and proactive, with a willingness to learn and respond to changing business needs.
• Knowledge of project management principles, reporting processes, and administrative best practices.

Our Values

• Always look out for our own and each other's safety.
• Proactively identify safety risks, hazards and unsafe behaviours promptly and courageously.
• Comply with all relevant safety regulations and standards at all times.
• Learn from mistakes and share that learning.

• Delight customers by actively anticipating their needs, concerns and preferences.
• Offer alternative "yes" solutions to "no" situations.
• Deliver service excellence and always aim to exceed customer expectations.

• Appreciate everyone's background, cultural values and opinions at all times.
• Actively listen and understand other's intent and point of view, especially during disagreements.
• Build trusting relationships, demonstrate empathy and care for others.

• Always do the right thing. Do it right the first time.
• Demonstrate extreme ownership: See it, Own it, Solve it.
• Adopt a growth mindset: keep learning, stay agile, be resilient.
• Set high expectations, embrace innovation and practice continuous improvement.

• Prioritise SATS Group's interests over one's own and department needs.
• Proactively share resources, ideas and information constructively.
• Build on each other's strengths and ideas to achieve win-win outcomes.