International IT Officer - 2025605

Team: Information Technology

Location: Remote (International), Nairobi, Kenya, Rwanda, Bujumbura, Burundi, Ethiopia

Commitment: Regular, Full-time

Workplace Type: remote

Salary:

ROLE & RESPONSIBILITIES:

• User Support & Capacity Building
• Training and onboarding of certain new staff, primarily those in leadership positions. Ensure they understand the use of the organization’s IT systems and applications and promote a clear understanding of organizational IT policies and procedures. 
• Provide Tier 2 support and limited Tier 1 support as needed, while building and enabling local country office capacity to provide routine Tier 1 support.
• Train designated staff in the setup and support of the various systems and hardware, primarily Microsoft Windows and the Office 365 suite of tools. 


• Cybersecurity, Risk, & Compliance
• Implement cybersecurity measures and monitor compliance with security protocols, including managing firewall configurations, endpoint protection, and MFA enforcement. 
• Monitor security notifications, alerts, and system warnings from approved security platforms and services, and coordinate timely investigation and response in collaboration with the Home Office IT Security Officer.
• Work closely with the Home Office IT Security Officer and local country office IT to define and configure firewalls, content filtering, and endpoint protection applications in the field. 
• Participate in incident response activities, including triage, containment, documentation, and post-incident review, in coordination with the Home Office IT Security Officer.
• Contribute to the development and refinement of global IT standards, policies, and governance practices in collaboration with Home Office IT.
• Ensure IT practices support safeguarding, privacy, and responsible data handling requirements relevant to vulnerable populations.


• Collaboration Platforms & Information Management
• Work closely with knowledge management personnel to ensure OneDrive and SharePoint are understood, configured, and used appropriately and that data is stored and accessed appropriately. Infrastructure, Connectivity, & Vendor Management
• Provide technical guidance and oversight for local network and connectivity solutions, supporting country offices and vendors with design recommendations, standards, and escalation support.
• Lead the regional rollout of new IT initiatives and upgrades, coordinating with the global IT team to ensure consistent application of technology standards.
• Support country offices to evaluate, select, and manage local technology vendors and service providers (e.g., ISPs, hardware suppliers, security platforms), ensuring value for money and alignment with World Relief standards.


• Documentation, Continuity, & Continuous Improvement
• Develop and maintain clear technical documentation, runbooks, and training materials to support local IT capacity and continuity.
• Support country offices in implementing basic backup, disaster recovery, and business continuity practices appropriate to local risk contexts.
• Track and report on key service and security indicators (e.g., adoption, incidents, training coverage) to inform continuous improvement.


• Cross-Cultural Collaboration & Communication
• Work effectively across time zones, cultures, and technical maturity levels. 
• Demonstrate patience, cultural humility, and effective communication skills.

JOB REQUIREMENTS:

• Mature and personal Christian faith
• Committed to the mission, vision, and values of World Relief
• Desire to serve and empower the Church to impact vulnerable communities
• Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Association of Evangelicals' For the Health of The Nation document
• Bachelor’s degree in Computer Science, Information Technology, Information Systems, or a related field preferred; equivalent professional experience will be considered.
• 5+ years of progressively responsible experience in IT support, systems administration, or infrastructure roles, preferably in a distributed or international environment.
• Fluency in English (written and spoken) is required.
• Experience in remote troubleshooting and support across multiple platforms, with strong interpersonal and communication skills to assist users of varying technical skill levels.
• Demonstrated direct experience with Microsoft 365 and Azure services, including identity and access management, endpoint management, collaboration platforms, security controls, and have a strong technical understanding of the Microsoft Windows operating system. 
• Have a “can do” attitude, with the able to “think on your feet.”  You will be asked to do many things across the spectrum of IT and that ability to adapt and figure it out will be essential.  If you are looking for “stability” this is not for you, but if you love “challenge” it might well be! 

PREFERRED QUALIFICATIONS:

• Fluency or working proficiency in French or Arabic is preferred, particularly in support of collaboration with country offices in Francophone and Arabic-speaking contexts.
• Relevant technical or security certifications (e.g., Microsoft, CompTIA, or equivalent) are an advantage but not required.