Business Intelligence Analyst

Location: Bangalore, Karnataka, India

Department: Mental Health

Our Team and What We’ll Accomplish Together

Workplace Options is proud to support our parent organization, TELUS Health, in recruiting a Business Intelligence Analyst. 

Our team at TELUS Health is on a mission to be the most trusted wellbeing company in the world. We support the total health and well-being of over 35 million lives globally through our clinical expertise, digital platform, and integrated health solutions. 

The Business Insights & Sales Excellence team is the analytics and management-reporting function for TELUS Health, delivering a single trusted version of the truth to leaders. The team designs and runs the Central Business Insights Hub — a consolidated front door to the organization’s key reporting across Revenue Intelligence, Sales Performance, Operational Metrics, People & Culture, the Executive Scorecard, and an expanding roadmap. These roles add onshore capacity to build reporting, strengthen the team’s data pipelines, and accelerate delivery through AI.

Current Opportunity: Business Intelligence Analyst

Term: 1 YEAR FIXED TERM CONTRACT
Location: Remote
Years of experience: 2-3 years
Shift Timing: Monday - Friday 5pm to 2am IST
Languages required: English

What you will do:

Mid-level individual contributor who builds and maintains reporting for the Central Business Insights Hub and the data that feeds it. The role combines strong data expertise — importing data from multiple source systems, building ETL and transformation pipelines, and validating and reconciling data for accuracy — with solid data-visualization skills, including a working knowledge of chart and graph types and how to visualize data effectively for a business audience. A core part of the role is using AI to accelerate delivery: generating and prototyping dashboards, visuals, and reporting assets, and applying AI tools to speed up data and visualization work. Familiarity with the GCP infrastructure is an asset. The specialist works to the designs and standards set by the senior team, contributing across the hub’s reporting domains.

Responsibilities:

• Data & ETL: Import and integrate data from multiple source systems — including Salesforce, Workday, 6Sense, Finance systems, Symphoni, and SAP/HR — and build and maintain ETL and transformation pipelines that produce trusted, refreshable, reporting-ready data.
• Data validation & quality: Validate and reconcile data for accuracy and completeness, run QA checks before release, and troubleshoot data issues so reporting stays trustworthy.
• Data visualization: Build clear, effective dashboards and reports, selecting the right chart and graph types for the data and audience and applying sound data-visualization and UX practice across the hub’s reporting domains.
• Reporting delivery: Build and maintain reporting in Tableau, Looker Studio, and Google Apps Script dashboards — using Apps Script for rapid build-and-publish reporting and Tableau or Looker Studio where larger data volumes require a more scalable engine.
• AI-assisted development: Use AI tools to generate and prototype dashboards, visuals, and reporting assets, and to accelerate data and visualization work, while meeting the team’s quality and governance standards.
• Automation: Build and maintain automation using Google Apps Script / JavaScript and Google Sheets — refresh, consolidation, and delivery workflows — and support pipelines in the GCP environment where applicable.
• Intake & iteration: Take on new reporting requests and re-cuts of existing reports, run and monitor scheduled refreshes, and fix broken views or data connections.
• Standards & documentation: Work to the architecture and specifications set by the senior team, follow visual/UX, naming, and governance standards, and document what you build.

• 3–4 years of experience in business intelligence, analytics, or data / reporting development.
• Hands-on data skills: importing data from multiple sources, building ETL and transformations, and validating and reconciling data for accuracy.
• Solid data-visualization ability, including a working knowledge of chart and graph types and how to present data clearly to a business audience.
• Practical experience using AI tools to generate or accelerate dashboards, visuals, or analysis.
• Comfortable working to specifications and standards set by a senior team, with strong documentation habits and attention to detail.
• Familiarity with the GCP infrastructure is an asset.

• BI & visualization: Tableau, Looker Studio, and Google Apps Script dashboards; strong grasp of chart/graph selection and data-visualization practice.
• Data & ETL: SQL, ETL / data transformation, and data validation and reconciliation; Tableau Prep Builder.
• Automation: Google Apps Script / JavaScript and Google Sheets.
• Source systems: experience importing/integrating data from systems such as Salesforce, Workday, 6Sense, Finance systems, Symphoni, and SAP/HR.
• AI-assisted development: hands-on use of AI tools to generate dashboards, visuals, and reporting assets.
• Cloud (asset): familiarity with the GCP infrastructure.

What we offer:

At Workplace Options, we don’t just deliver wellbeing services to our clients, we champion wellbeing for our own employees as well. Examples of our benefits and commitment to employee wellbeing include: 

Group Mediclaim Insurance for 6 lacs INR, Accident Insurance, Gym reimbursement, Tuition reimbursement, EAP Support Services, Mentorship program, WPO Cares, Employee exchange program, Comprehensive training provided for this position. 

At Workplace Options, we are committed to and are accountable for building a workplace where individuals feel empowered to bring their whole selves to work, free from judgment or fear of discrimination. We understand that having a diverse organization is only the beginning and it will require nurturing and care to thrive. We will continue to take action to ensure we achieve equitable and measurable outcomes.

We strive to cultivate a space where diverse voices are not only heard but actively sought out and valued for the unique insights they bring. By embracing and promoting authenticity, we aim to build a vibrant and inclusive community that fosters collaboration, innovation, belonging and personal growth.

For further details about WPO please check out our website www.workplaceoptions.com and these short videos give a great overview of what we do Human-Powered Care and The WPO Global Experience

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