Software Application Engineer - Salesforce

Your work days are brighter here.

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

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About the Team

Come be a part of something big.

Workday is embarking on our next growth adventure. As our Business Technology team continues its mission to deliver unparalleled value to our business partners and customers, we are expanding our presence in the Asia-Pacific region with a new Business Technology office in Pune, India. This new office will be an essential development center to propel the growth of our company through transformational programs for Go-To-Market and Enterprise Data Analytics teams. If you want to be a part of building something big that will drive value throughout the entire global organization, then this is the opportunity for you. You will be working on top priority initiatives that span new and existing technologies - all to deliver outstanding results and experiences for our Customers and employees.

About Go-To-Market Team:
The Business Technology Go-To-Market team works in close partnership with our business partners to help fuel growth and revenue goals for Workday, along with driving exceptional Customer and employee experiences. The team is responsible for developing and supporting innovative architecture-led solutions for our Marketing, Sales, Services, Customer Support & Legal business functions with Salesforce being the primary platform alongside other cutting edge platforms like SnapLogic for Integrations, Conga/Apttus for CPQ, CLM, AWS as PaaS, Coveo Search Platform, OKTA for SSO and others

About the Role

Our Go-To-Market (GTM) Enterprise Applications team is currently looking for a  Software Application Engineer - Salesforce as part of the GTM (Go-To-Market) Platform team that is responsible for the Salesforce implementation at Workday.

Our team enables continuous improvements to the application and supports our Marketing, Sales, Services, Support, Finance and Legal business partners; responsibilities include responding to service requests, incidents and enhancements and driving automation to increase efficiency in business processes. The right candidate has deep technical experience in all the capabilities and functionalities of the Salesforce.com platform and a proven track record of driving best practices and processes.

Responsibilities:

• Configure Salesforce features, including LWC,, Apex code, VisualForce pages, and other customisations.

• Develop and maintain architecture blueprints, ensuring adherence to Salesforce best practices and compliance with company standards.

• Oversee integration with third-party applications, databases, and internal systems.

• Collaborate with product owners, business analysts, and stakeholders to gather requirements and translate them into technical solutions.

• Provide leadership and mentorship to junior developers, administrators, and other team members.

• Work with cross-functional teams to integrate Salesforce with other enterprise systems.

• Outstanding technical knowledge and hands on experience in handling Salesforce or Apttus CPQ and CLM issues and enhancements.

• Analysis, impact assessment and development across on all Apttus CPQ and CLM areas (Apttus CPQ Configuration and Code/Calculation changes, Product & Price list setup, Price Exhibits, X-Author Apps, Apttus CLM agreements).

• Develop monitoring systems for the critical Salesforce Platform Business workflows to prevent issues and resolve

• Quickly identify business risks, inefficiencies, issues and opportunities related to Salesforce application administration.

• Thoroughly follow hand off and escalation process for Business reported issues as needed.

• Interface with end users to understand feature requirements and/or address issues and work collaboratively with our Analyst and Development teams on more complex requests & issues.

• Perform trend analyses, and develop action plans for improving SLAs and reducing case volume and problems

• Identify and address technical debt within the Salesforce environment.

• Prioritise refactoring efforts to improve system performance, maintainability, and scalability.

• Lead and deliver automation ideas to reduce repeated incidents and tasks/service requests.

About You

Basic Qualifications:

• BCA, BCS, B.E. BTech or equivalent graduate in Computer Science, Information Technology, or a related field.

• Must be Certified Salesforce Certified Administrator and advance developer.

• Should have experience in driving Architecture, tech debt and stabilisation discussion.

• 5+ years of experience with Salesforce platform engineering.

• Strong understanding of Salesforce architecture, tools, and best practices.

• Proficiency in Salesforce configuration, including workflows, process builder, and reports.

• Experience with LWC, Apex, Visualforce, and/or latest about Agentforce or new features.

• Excellent problem-solving skills and attention to detail.

• Strong communication skills, both verbal and written.

Non-Technical Skills:

• Knowledge of IT service management tools and best practices(preferred)

• Self-motivated, flexible, team player with solid multi-tasking, time management & organization expertise with the ability to manage multiple and often changing priorities. 

• Attention to detail with the ability to analyze and solve complex problems as well as provide documentation, guidance and instruction to users. Demonstrated ability to learn and embrace new technologies, applications, and solutions.

Professional Certifications:

• Salesforce Certified Developer (Required)

• Salesforce Certified App Builder / Salesforce Certified Administrator (Required)

• Enterprise Integrations (MuleSoft/SnapLogic) (Preferred)

• ITIL Foundation Certification (Preferred)

• Apttus Product Certification (Preferred)

Our Approach to Flexible Work
 

With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!