Senior Manager, Professional Services and Software Engineering

Your work days are brighter here.

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

About the Team

HiredScore is the newest addition to the Workday family!

HiredScore provides deeply integrated AI solutions to F500 recruiting, sourcing, DE&I, and talent management teams. We focus on supercharging our clients' existing tech stack rather than adding and/or replacing. Core AI products include compliant and bias-free candidate scoring for active applicants and automated sourcing of passive candidates from existing ATS, CRM, HCM, VMS and other internal systems.

HiredScore also offers a first-of-its-kind Diversity AI Module that is on the forefront of innovation in the DE&I technology category. A fully customized offering that provides numerous products as part of the solution suite enabling enterprise organizations to truly move the needle on their organizational diversity goals.

We place great value on career growth, learning and collaboration. Employees are our #1 value! We are an agile organization, constantly looking for ways to improve with a focus on the value we deliver to our customers. We work closely with people to acquire fast feedback and achieve the right outcomes.

We’re looking for a group manager to join our growing Professional Services team - you will oversee team leads, create a collaborative environment and equip your teams for success in order to help organize and prioritize work assignments, assist on client calls when needed, develop and update processes, and help manage escalated clients. You'll help ensure metrics are accurate, follow up on areas needing improvement, and celebrate team wins. This role is one of an emerging people leader in a fast growing unit. You will gain experience working with HiredScore’s executive team, development and product teams, client success teams, and our client’s senior leadership.

About the Role

• Lead a cross-functional group, while acting as a Subject matter expert on HiredScore products implementation and processes

• Oversee all aspects of team building, including hiring, training, mentorship, and professional development

• Coach and mentor team members to optimize performance, facilitate career growth, and support personal development

• Provide comprehensive team guidance encompassing daily operations, client interactions, and on-demand client calls, serving as the primary escalation point for all issues

• Drive application development scrum teams to deliver customers features and innovations

• Understand clients' needs, and current workflows and design HiredScore implementation plan to address those needs, and offer creative solutions to implementations

• Collaborate closely with Customer Success to ensure a smooth transition of accounts from sales to launch, training, post-launch, and adoption

• Partner and collaborate with cross-functional team members to prioritize, plan and deliver exceptional experiences for our customers

• Personify and promote the Workday values of Employees, Customer Service, Innovation, Integrity, Fun, and Profitability

About You

Basic Qualifications:

• +3 years experience as a team lead of Technical Project Managers/ Implementation Managers/ Professional Services Managers

• 4+ years of experience in a Technical or Project Implementation Management capacity

• 2+ years of experience managing managers

• Experience managing SW Development teams

• Experience working in a SAAS company selling to enterprise clients in a global environment.

• Strong Hands-on Experience in implementing SAAS products / Professional services in a Software Delivery environment including configurations, system integrations, etc.

• Great teammate with the ability to self-manage and complete projects from scratch

• Demonstrated ability to handle day-to-day work challenges confidently; willing and able to adjust to multiple demands, shifting priorities, and rapid change. Must be resilient in the face of constraints, frustrations, or adversity

• The ability to interact professionally with diverse team members - executives, managers, users, and subject matter experts

• Experience in a high-growth company.

• Excellent verbal, presentation, and written communication skills in English.

• Ability to work with clients to resolve complex issues and address escalations

• Process-focused, with strong problem-solving ability - always looking for better ways to achieve a goal

• Strong analytical skills required, including a thorough understanding of how to interpret client business needs and translate them into the application and operational requirements

• Comfortable in a fast-paced process-focused environment, adept at problem-solving under pressure

• Affinity for technology and deep understanding of software delivery lifecycle

Other Qualifications:

• A good understanding of current IT standards, applications, User Acceptance Testing, and trends - preferred

• Familiarity with SQL/NoSQL databases

• Familiarity with ticket and knowledge management tools such as JIRA & Confluence

• Industry knowledge of HR Tech Industry

• Advanced proficiency with Microsoft Office Suite (Word, PowerPoint, Excel)

Our Approach to Flexible Work
 

With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!