Partner Success Manager - Project Delivery (APJ)

Your work days are brighter here.

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

About the Team

The Global Partner Organization is passionate about developing partnerships that accelerate innovation and growth with Industry differentiation, expanded reach and customer success. This is an outstanding opportunity to be part of the team that is driving a rapid and global change of paradigm, to adopt a modern ecosystem and implement a unified and global partner strategy with local flavor, with cross-functional engagement in programs, systems, processes and people.

About the Role

The Global Partners Organization (GPO) is hiring a Partner Success Manager to join our diverse team. You will play a crucial role in empowering successful deployment outcomes with our services partner ecosystem. The Partner Success Manager will be an expert with the Workday Deployment Methodology and serve as a guide and subject matter authority to our new partners. The Partner Success Manager will partner closely with the Partner Management and our Customer Experience organizations with high risk projects that need extra care or assistance. You will support executive level expectations by providing suggestions to management based on key trends and themes for issues experienced in our partner ecosystem to strategically address them. In this role, you will:

• Develop and deliver partner assistance offerings to enable successful deployments and services practices.

• Serve as a guide and subject matter expert on delivery methodology to new and existing partners.

• Ensure partners are aligned with required components of scorecard maintenance, audit reporting, and deployment methodology.

• Work closely with the partner, Partner Manager and CX on project customer concerns including assessing project issues, recommending and driving remediation steps, preparing executive communications, and collaborating with GPO and CX team membrers to enable successful outcomes.

• Develop processes/standards for partner primed deployment issues.

• Serve as deployment subject matter expert to services partner transformation.

• At times, participate in new partner sales cycles to assist partner in gathering requirements, formulating delivery approach, and developing a proposal/SOW.

About You

Basic Qualifications

• 3+ years proven experience of project management with Workday HCM, FINS or Payroll.

• 1+ years experience working with services deployment partners.

Other Qualifications

• Highly professional and consultative style of working, strong individual contributor.

• Great teammate, self-motivated with the ability to work collaboratively with and through others as part of a global team.

• Ability to build credibility and trust to drive engagement and results.

• Strong mentoring and coaching skills in working with partners.

• Ability to manage and prioritize competing business priorities.

• Excellent listening and communication skills.

• Ability to clearly articulate messages to a variety of workmates and audiences.

• Flexible and adaptable; able to work in ambiguous situations.

• Forward looking with a broad approach to solutions

• Highly organized and detail oriented with a natural inclination for planning strategy and tactics.

• Solid grasp with at least one of the following business areas: Human Resources, Benefits, Payroll, General Ledger, Accounts Payable/Receivable, Services procurement, or Professional Services Automation (PSA).

• Passion for customer service and outcomes.

• Previous experience with a major systems integrator and/or an enterprise software company is a plus.

Our Approach to Flexible Work
 

With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!