Technical Architect

Location: Tel Aviv, Israel

Department: Customer Success

Responsibilities

We are looking for an exceptional Technical Architect to join our growing team. In this role, you will be responsible for helping our clients empower their employees, serve their customers, and build solutions for their businesses.

 In this role, you will also be responsible to:

• Work across multiple customer-facing teams (Sales, Business Development, Product, Engineering, Customer Success) to improve the product's vision and to make global businesses and organizations successful.

• Technical solutions expert with an aptitude for technical advising, troubleshooting, and analysis. With strong communication skills, you will be proficient in communicating technically complex ideas to a non-technical audience. You help Workato employees and customers approach and resolve technical problems and design scalable services.

• Gather requirements via client meetings and lead the solution design process jointly with customers, Business Development and Engineering

• Develop capabilities and features based on customer requirements as well as to extend Workato connector capabilities via HTTP and SDK

• Work closely with Product and Engineering to review customer requirements and feedback, and identify opportunities for Workato platform enhancements

• Accelerate development for roadmap features to address specific customer requirements

• Improve internal processes, and promote knowledge sharing in the team, by contributing to Workato’s knowledge base

• Prioritize and deliver outstanding customer service experience to Workato customers

Requirements

Qualifications / Experience / Technical Skills

• Background in information systems, computing, engineering or equivalent industry experience preferred.

• Have 10-15 years of experience in similar role

• Technical background or a good understanding of technology and industry trends, especially in the app integration space

• Strong working knowledge with APIs - RESTful

• Sound knowledge of Data Structure - JSON

• Previous coding experience / development background

• Sound knowledge of any RDBMS

• Knowledge of SOAP/XML is a plus

• Comprehensive knowledge and hands-on experience in architecting solutions comprised of on-premise, cloud and hybrid scenarios

• Experience working with cloud business apps like Workday / NetSuite / Salesforce / Servicenow / Marketo is a plus

Soft Skills / Personal Characteristics

• Strong collaboration skills, ability to adapt to a dynamic start-up environment with a passion for making an impact

• Strong critical thinking, analytical skills with an entrepreneurial and proactive mind-set

• Ability to effectively prioritize tasks and manage time, even under high-pressure situations

• Strong written and oral communication skills in English, with the ability to convey complex technical concepts effectively to a non-technical audience

• Fast learner who can independently conduct extensive research, and synthesize ideas, information and options quickly

• Be proactive about solving problems and be ready to take on additional initiatives and responsibilities as they emerge

(REQ ID: 2533)