Forward Deployment Engineer
Location: Colombia, Argentina, Brazil, Mexico, Uruguay, Costa Rica
Department: Workana Premium
Workplace: remote
Description
We're looking for a Forward Deployment Engineer for a client that is building essential infrastructure for AI systems to reliably extract and structure web data. Their core product enables developers to convert URLs into LLM-ready markdown or structured data via a single API call. In a short time, they have achieved significant ARR growth and strong developer adoption, positioning themselves as a fast-scaling AI infrastructure startup.
Project Summary
The Forward Deployment Engineer will work directly with customers to deploy and optimize the web data for API in real-world production environments. This is a highly hands-on, customer-facing engineering role focused on technical implementation, troubleshooting complex integrations, and transforming customer needs into scalable, repeatable solutions.
The role bridges engineering and customer delivery — ensuring successful deployments while feeding real-world insights back into product and core engineering teams.
Position Overview
This role is ideal for an engineer who enjoys solving complex technical challenges in live environments and working closely with customers. The Forward Deployment Engineer owns technical delivery for priority accounts, from initial integration through long-term optimization.
You will operate in ambiguous, fast-moving environments, diagnose issues quickly, and deliver pragmatic solutions that unblock customers. Success in this role requires strong systems fundamentals, clear communication skills, and a bias toward action.
Requirements
3+ years of experience building and shipping production systems (or equivalent hands-on experience)
Strong fundamentals in APIs, distributed systems, debugging, and infrastructure
Experience troubleshooting real-world integration issues in production environments
Ability to clearly explain technical concepts to non-technical stakeholders
Experience in customer-facing technical roles such as Solutions Engineer, SRE, DevRel, or infrastructure-focused engineering
Comfort working in high-urgency, fast-paced startup environments
Strong ownership mindset with the ability to operate independently
Experience building pragmatic solutions under time constraints
Key Responsibilities
- Work directly with customers to deploy, customize, and troubleshoot Firecrawl in production environments
- Lead technical implementation for priority accounts from integration to optimization
- Debug complex real-world issues involving APIs, crawling systems, data pipelines, and infrastructure constraints
- Build reusable solutions, templates, and deployment playbooks based on recurring customer needs
- Translate customer feedback into actionable insights for product and engineering teams
- Collaborate closely with core engineers to improve reliability, performance, and usability
- Define and document best practices for implementing Firecrawl at scale
- Own customer issues end-to-end, ensuring successful outcomes without heavy process dependencies
Benefits
- Competitive compensation in USD.
- Fully remote work.
- Flexible schedule and collaborative work environment.
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