Senior Software Engineer (Node.js), LiveOps

Company Description

Wolt is a Helsinki-based technology company that provides an online platform for consumers, merchants and couriers. It connects people looking to order food and other goods with people interested in selling and delivering them. To enable this, Wolt develops a wide range of technologies from local logistics to retail software and financial solutions – as well as operating its own grocery stores under the Wolt Market brand. Wolt’s products include Wolt+ (subscription service for customers), Wolt for Work (meal benefits and office deliveries for companies), Wolt Drive (fast last-mile deliveries for merchants) and Wolt Self-Delivery (service for merchant partners with their own delivery staff). Wolt’s mission is to make cities better by empowering and growing local communities. Wolt was founded in 2014 and joined forces with DoorDash in 2022. DoorDash operates in 29 countries today, 25 of which are with the Wolt product and brand.

Working in Product Development at Wolt

At Wolt, we’re about getting things done. You’ll probably enjoy it here if you like taking ownership, developing yourself and being around friendly, humble and ambitious people. 

The behind the scenes of Wolt is run by an awesome bunch of over 700+ planners, builders, designers and data crunchers. We call ourselves Product+, as we’re the very core of Wolt’s products, tools and platforms. To build our products, we work in over 60  cross-functional, independent and autonomous teams. Teams are made up of a mix of talented individuals: engineers, designers, data scientists, analysts, and product leads. Each team takes ownership for solving customer problems in the best possible way.

Our Commitment to Diversity, Equity & Inclusion

We want to have all sorts of people in our team – people like you and me, and people different from you and me. To be able to work with diverse teammates – when it comes to gender, age, ethnicity, life background, sexual orientation, political views, religion, or any other personal trait – we consciously aim to offer equal opportunity for everyone to work with us. This is because we believe diverse teams make the most thought-through decisions and build things in the most inclusive way.

Join us today to build Wolt together.

#LI-NM3

Job Description

World-class customer service is one of the cornerstones of Wolt 💙 Over the years we have invested a lot in our in-house built support tooling. Why? Because we're convinced it's the secret sauce that ensures smiles on the faces of our customers and partners across all 28 countries that we operate in. We take huge pride in our customer operations’ quality, so on top of building delightful support experiences in our consumer app we also aim to uncover and tackle issues before our customers and partners even notice something might be wrong.

The LiveOps team is all about conquering inefficiencies and equipping our support teams across 28 countries with top-notch tools. The team is on a mission to automate the everyday grind, so our teams can focus on delivering an extraordinary customer experience. One such tool we’ve recently introduced is automated proactive reach-outs for late orders, a game-changer which had a tremendous impact on the efficiency of our customer support. On top of that the team owns SuPi (the Support Inbox), an advanced system that based on heuristics proactively spots customer issues before they even hit the radar. It's like having a crystal ball for customer satisfaction!

So, if you're ready to roll up your sleeves and craft tools that match the same level of quality and passion we dedicate to creating our external solutions, you've found your tribe at Wolt!

📍This role can be based in our tech hub in Helsinki or you can work fully remotely anywhere in Finland. If you are not based in Finland, don't worry, relocation is offered. 

Qualifications

To thrive in this team, you'll need a strong foundation designing and building top-class software and APIs, using Node.js and Typescript. It's great if you consider yourself flexible, adept at working with different languages and technologies depending on the problem we face. However, for this role, having robust Node.js backend skills would be highly beneficial.

We highly appreciate experience in developing scalable software services in production, as well as proficiency with databases like MongoDB and PostgreSQL. Expertise in open-source projects, Kubernetes, and AWS is a valuable addition, as we heavily rely on these technologies.

You're making the right choice by applying if you can drive projects independently, take ownership beyond the obvious, have a strong motivation to learn, and have a track record of collaboration with product teams and fellow team members. Join us on this exciting journey where your skills and unique perspective will play a crucial role in shaping our success!

Additional Information

The position will be filled as soon as we find the right person, so make sure to apply as soon as you realize you really, really want to join us!

The compensation will be a negotiable combination of monthly pay and DoorDash RSUs. The latter makes it exceptionally easy to be excited about our company growing and doing well, as you’ll own a piece of the pie.