Retail Account Manager

Company Description

About Wolt

Wolt is a technology company that makes it incredibly easy to discover and get the best restaurants, grocery stores and other local shops delivered to home or to the office. Our local commerce platform makes it easy for customers to order whatever they need on one app, for merchants to make additional sales, and for couriers to make meaningful earnings flexibly. To enable this, Wolt develops a wide range of technologies from local commerce platform to retail software and financial solutions, as well as operates its own grocery stores under the brand Wolt Market. Wolt was founded in 2014 and joined forces with DoorDash in 2022. DoorDash operates in 27 countries today (23 of which are with the Wolt product and brand), serving more than 45 million customers.

So, why work at Wolt?

At Wolt, we’re about getting things done.
You’ll probably enjoy it here if you like taking ownership, developing yourself and being around friendly, humble and ambitious people.
We work hard to make cities into better places, and it’s pretty cool seeing us grow every week. If you’re passionate about building things that just… work, Wolt might be for you.

Our Commitment to Diversity, Equity & Inclusion

We want to have all sorts of people in our team – people like you and me, and people different from you and me. To be able to work with diverse teammates – when it comes to gender, age, ethnicity, life background, sexual orientation, political views, religion, or any other personal trait – we consciously aim to offer equal opportunity for everyone to work with us. This is because we believe diverse teams make the most thought-through decisions and build things in the most inclusive way.

Wolt is a technology company that makes it incredibly easy to discover and get the best restaurants, grocery stores and other local shops delivered to home or to the office. Our local commerce platform makes it easy for customers to order whatever they need on one app, for merchants to make additional sales, and for couriers to make meaningful earnings flexibly. Wolt was founded in 2014 and joined forces with DoorDash in 2022. Together, Wolt and DoorDash operate in 27 countries today, serving more than 45 million customers.

Join us today to build Wolt together. 

Job Description

Role background

Wolt is a Finnish technology company and until recently, we’ve been best known for our food delivery platform. On our mobile app or website, customers can order their favorite meals from our restaurant partners, and either pick their food up or have it delivered by our courier partners.

However, food delivery was just the start. We don’t want to just satisfy our customers’ hunger, but to deliver a wide variety of products and expand our platform to some cool retail shops, supermarkets, flowers, toys, and other exciting products, all referred to as Retail.

As Retail Account Manager, you’ll be one of our first superstar hires into this new segment for us in Slovakia. Your focus will be on driving incremental revenue and providing the tools and support for our partners to make sure they thrive on our platform and increase sales while improving operational aspects. With this in mind, you need to be super passionate about account management and business development, but also able to adapt and change your tone and approach depending on the type of partner you’re working with.

On a personal note, it goes without saying that you’re a team player and willing to get your hands dirty as we build this new area of our business in Slovakia! As time progresses and more Retail partners are onboarded, the targets and duties of the role may develop. This means that you must thrive in the ‘start-up’ environment where constant change means there’s always lots to get your teeth into!    

What you’ll be doing

• Successfully onboarding and training venues together with Retail Associates, providing them with all the tools and information to start working as soon as possible.

• Driving and managing Month over Month sales growth of our current venues and improving venue performance by measuring critical KPIs, strong analysis, and frequent quality and satisfaction checks.

• Working closely together with the marketing team to plan and execute campaigns together with Retail partners.

• Detailed planning and tracking of our business with key partners

• Owning the partner’s assortment - suggesting which products should be listed initially, and working with the partner to constantly add/remove items to improve customer conversion.

• Working with the partner to improve overall sales and conversion rates by sharing tools and best practices to help ensure the partner’s success.

• Getting feedback from our partners and translating it into product, marketing and operations improvement

• Key communicator between our operations and Retail partners.

Qualifications

• You have proven experience from previous account management, business development or similar role

• You are a self-starter, reliable team player with the ability to deliver results on-time and successfully manage multiple projects simultaneously

• You cultivate extensive mutually beneficial relationships 

• You are structured, detailed, and service-oriented

• Strong analytical experience and specific knowledge of analytical dashboards - for example, Looker or Power BI

• You have strong problem-solving skills with a bias for action and impact

• You have a proactive mentality - an independent thinker who can work with limited guidance but can deliver a successful outcome through grit and determination 

• Excellent interpersonal skills with the ability to adapt tone to suit the audience

• Fluent in Slovak and English

Additional Information

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!

What you’ll get by joining us:

• Opportunity to be part of building something exceptional, in an international environment

• Lots of learning and growth in a globally scaling tech company

• Along with a competitive salary and benefits, you will also be eligible for our stock option plan