Senior Field Service Mechanic/Technician - Forklifts & Heavy Machinery
Department: Service
Employment Type: Full Time
Location: Knoxville, Tennessee, BR03- KNOXVILLE, TN
Why WMH? Because Your Career Deserves More! 🌟
At WMH (www.wmhsolutions.com), we don’t just offer jobs—we build unstoppable careers. With over 35 years of industry excellence, we’ve grown into the Southeast’s fastest-growing material handling leader, with 11 locations across NC, SC, TN, VA, GA & AL—and we’re just getting started.
We operate on honor, integrity, and a relentless drive for excellence. Your success is our mission, which is why we invest in training, mentorship, and leadership development to accelerate your career.
What sets us apart? We’re not just another dealership—we’re redefining the industry as a full-scale solutions provider, delivering cutting-edge automation, fleet technology, and next-level innovation that keeps businesses moving forward. When you join WMH, you’re stepping into a future filled with opportunity, advancement, and impact—because here, your career moves forward. 🚀
WMH is seeking a Senior Mechanic/Technician to join our elite team. As a Senior Mechanic/Technician, you’ll play a critical role in ensuring peak performance, taking charge of advanced diagnostics, precision repairs, and proactive maintenance on cutting-edge equipment. But this role is more than just turning wrenches—it’s about leading by example, optimizing performance, and mentoring the next generation of skilled technicians. Your expertise will fuel operational success, maximize uptime, and push industry standards forward while fostering a team-driven culture of excellence. At WMH, we don’t just fix equipment—we keep industries moving, develop top-tier talent, and set the gold standard for reliability and innovation in material handling.🔩🛠️
To be the driving force behind operational excellence, delivering advanced diagnostics, expert-level repairs, and proactive maintenance that maximizes uptime and efficiency. You'll play a critical role in ensuring peak performance for our clients while leading, mentoring, and developing the next wave of skilled technicians. At WMH, your experience isn’t just valued—it’s the foundation for the future. 🏆🔩
Key Responsibilities
✅ Own Your Territory: Maintain and repair forklifts, heavy machinery, and material handling equipment across warehousing, distribution, and manufacturing industries.
✅ Be the Expert in the Field: Deliver on-site service with speed, accuracy, and professionalism—our customers rely on you!
Advanced Diagnostics & Repairs🔧📚
✅ Fix it Right, The First Time – Execute top-quality repairs & preventive maintenance to maximize uptime & minimize breakdowns.
✅ Own the Fleet – Maintain WMH and customer equipment at peak performance through scheduled maintenance, inspections, and safety checks.
Lead & Mentor the Next Generation👨🏫💼
✅ Be a Leader – Set the gold standard in service, helping newer technicians refine their skills and elevate their careers.
Customer Engagement & Service Excellence💬📊
✅ Customer-Focused Communication – Keep customers informed about service updates, repairs, and proactive maintenance.
Documentation & Compliance📋🗃️
✅ Safety & Compliance First – Uphold OSHA standards, industry regulations, and best practices to keep work environments safe and efficient.
- Diverse job sites.
- Weather-ready – wet, humid, hot, or cold.
- Embrace dust and noise.
This job is active, demanding your presence - standing, walking, bending, kneeling, stooping, crouching. You'll lift and move items weighing over 50 lbs. Vision? You've got it - close, distant, color, peripheral, depth perception, and a knack for adjusting focus. 👁️🏋️
Skills, Knowledge and Expertise 🛠️📝🗣️🎓💼📈
✔ Technical Expertise: Advanced knowledge of diesel engines, hydraulics, electrical systems, and industrial machinery.
✔ Certifications: ASE Certification (preferred) in brakes, electrical, diesel, and preventative maintenance. Forklift certification a plus!
✔ Mechanical & Electrical Skills: Ability to diagnose, troubleshoot, repair, and maintain complex industrial equipment.
✔ Industry Knowledge: Familiarity with OSHA regulations, equipment compliance, and workplace safety standards.
✔ Problem-Solving Mindset: Strong troubleshooting and critical-thinking skills to resolve issues efficiently.
✔ Leadership & Mentorship: Proven ability to train, coach, and guide junior technicians.
✔ Customer Service Excellence: Outstanding communication and relationship-building skills.
✔ Technical Proficiency: Experience with diagnostic software, schematics, Microsoft Office, digital work platforms, & fleet management systems.
✔ Work Ethic & Drive: Self-motivated, detail-oriented, and results-driven.
✔ Physical Requirements: Ability to lift 50+ lbs, work in various conditions, and travel within assigned territory.
✔ Valid Driver’s License: Required for company van usage.
Perks of Being a WMH Team Member:
🎓 Exclusive Training & Career Growth – Gain cutting-edge technical skills with our OEM-exclusive and in-house training programs. We invest in your growth, leadership, and future success.
🌟 Competitive pay & performance-Based Incentives -Earn what you're worth! 100% of your travel time is paid—no flat rates.
👨🔧 PPE & Safety Shoe Allowance – We’ve got you covered with protective gear and workwear support.
🚗 Company Van, Tablet & Fuel Card – Take your fully-equipped van home and work within your service area with ease.
🎉 Unmatched Job Stability in a Booming Industry – Material handling is the backbone of logistics, warehousing, and supply chains. Your skills will always be in demand.
📚 Ongoing Professional Development – We invest in your success with mentorship, leadership training, skill-building opportunities & career advancement opportunities.
💪 Be Part of Something Bigger – At WMH, you're not just another employee—you’re a key player in an industry that keeps the world moving.
Your Cue: Take the Wheel of Your Future! 📢
This isn’t just another job—it’s your chance to be part of a powerhouse team that’s revolutionizing the industry and redefining careers. At WMH, we don’t just keep businesses moving—we propel careers to new heights.
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