Manager, Field Service Technology

Location: Houston, TX, United States; Hybrid

WM, a Fortune 250 company, is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence, professionalism and financial strength. WM serves nearly 25 million customers in residential, commercial, industrial and municipal markets throughout North America through a network of collection operations, transfer stations, landfills, recycling facilities and waste-based energy production projects.

I. Job Summary
The Field Service Delivery Manager is responsible for managing the efforts and execution of work that support end-user technology and devices.  This position will foster a relationship between Digital and the end-user community.  The Manager will be responsible for managing a team of Technical Analysts in their assigned area.  The Candidate must have excellent communication and team-building skills.   

II. Essential Duties and Responsibilities 
To perform this job successfully, an individual must be able to perform the essential duties satisfactorily. Other minor duties may be assigned and may vary by department. 

• Responsible and accountable for managing end-user technology support and operations activities in an assigned area.   
• Collaborates with Market Area and internal business partners, and other Field Service Delivery Managers to define project objectives, develop detailed delivery plans, schedules and resource plans.  
• Plans technology initiatives and projects, establishes priorities and monitors progress.
  Leads a team of Technical Analysts to establish and communicate common goals and direction for the team.
• Evaluates status and resource utilization and implements changes to improve the team's effectiveness.
• Oversees performance management and budget for managed service providers.
  Prepares status reports and presentations as necessary. 
• Facilitates communication between peers, team, business partners and senior management.
• Mentors team members, encourages career development, and oversees overall team performance management.
• Acts as customer advocate while maintaining corporate policies.  
• Provides World Class customer service to business partners.  
• Travels up to 25-50% of the time.
   

III. Supervisory Responsibilities
The highest level of supervisory skills required in this job is the management of supervisory employees. This includes:
 

• Direct supervision of full-time employees, including team leads and individual contributors.

IV. Qualifications
The requirements listed below are representative of the qualifications necessary to perform the job.

A. Education and Experience

 

• Education: Bachelor's Degree (accredited) in Computer Science, MIS, Business Administration, or in lieu of degree, High School Diploma or GED (accredited) and four (4) years of relevant work experience.
• Experience: Six (6) years of relevant work experience (in addition to education requirement).

B. Certificates, Licenses, Registrations or Other Requirements

• Preferred: Certifications: MCP, ITIL, CCNA, PMP or Agile methodology.
• Preferred: Experience executing or directing Mergers & Acquisitions activities.

C. Other Knowledge, Skills or Abilities Required

• In dept knowledge and skills in one or more of the following: Oracle HCM, ServiceNow, enterprise technology deployments, analytic skills, strategy development, project management, networking capabilities, vendor management and general information technology knowledge.  

V. Work Environment
Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Normal setting for this job is an office setting.

Benefits
At Waste Management, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.

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About Us

ABOUT WM

WM (WM.com) is North America's leading provider of comprehensive environmental solutions. Previously known as Waste Management and based in Houston, Texas, WM is driven by commitments to put people first and achieve success with integrity. The company, through its subsidiaries, provides collection, recycling and disposal services to millions of residential, commercial, industrial, medical and municipal customers throughout the U.S. and Canada. With innovative infrastructure and capabilities in recycling, organics and renewable energy, WM provides environmental solutions to and collaborates with its customers in helping them pursue their sustainability goals. WM has the largest disposal network and collection fleet in North America, is the largest recycler of post‑consumer materials and is a leader in beneficial use of landfill gas, with a growing network of renewable natural gas plants and the most landfill gas‑to‑electricity plants in North America. WM’s fleet includes more than 12,000 natural gas trucks – the largest heavy‑duty natural gas truck fleet in the industry in North America. Healthcare Solutions provides collection and disposal services of regulated medical waste, as well as secure information destruction services, in the U.S., Canada and Western Europe. To learn more about WM and the company’s sustainability progress and solutions, visit Sustainability.WM.com.

Equal Employment Opportunity

For United States:  WM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

For Canada:  WM is committed to the principle of equal employment for all applicants and employees, without discrimination on the basis of all grounds protected by applicable human rights legislation. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please notify us if you require accommodation.

Real ID

In order to travel by air or access federal property, federal law requires individuals have a REAL ID or an acceptable alternative. This position may require the successful candidate to travel by air for business reasons or service federal property. Accordingly, successful candidates must have, or be willing to obtain, a REAL ID or TSA‑approved alternative.

About the Organization

What is the value of a WM job? At WM we know that the value of a WM job is more than a paycheck. It’s a way to create opportunities for you and your family. This is why we are constantly working to make WM a great place to work and grow a career. We Are WM is what defines the perks of being in the WM family – from benefits, to resources and engagement activities.