The Company

Wizeline is a global digital services company helping mid-size to Fortune 500 companies build, scale, and deliver high-quality digital products and services. We thrive in solving our customer’s challenges through human-centered experiences, digital core modernization, and intelligence everywhere (AI/ML and data). We help them succeed in building digital capabilities that bring technology to the core of their business.

Your Day-to-Day

We are seeking a highly skilled and experienced Subject Matter Expert (SME) to join our team in supporting a Video on Demand (VoD) system. As an SME, you will be the primary point of contact for advanced troubleshooting, technical guidance, and system optimization, ensuring a seamless experience for our stakeholders and engineers. You will collaborate closely with cross-functional teams to resolve complex issues, provide training, and drive continuous improvements to the VoD platform.

Are You a Fit?

Sounds awesome, right? Now, let’s make sure you’re a good fit for the role.

Must-have Skills

To be successful in this role, you need:

• 5+ years of experience in supporting and maintaining Video on Demand systems or related streaming technologies.
• Proven experience as a Subject Matter Expert or in a similar role within a VoD or OTT (Over-The-Top) environment.
• Strong understanding of VoD workflows, including content ingestion, encoding/transcoding and CDN (Content Delivery Networks).
• Familiarity with streaming protocols (e.g., HLS, DASH), video codecs (e.g., H.264, HEVC), and media containers (e.g., MP4, MKV).
• Experience with monitoring and troubleshooting tools (e.g., Splunk, Grafana, Datadog) is a plus.
• Knowledge of scripting languages (e.g., Python, Bash) as well as Golang is a plus.
• Infrastructure experience supporting systems running on-prem and on AWS.

Nice-to-have Skills

Some nice-to-have qualities that will further help you are:

• Excellent communication skills, both verbal and written.
• Strong analytical and problem-solving abilities.
• Ability to work independently and as part of a collaborative team.
• Detail-oriented with a proactive approach to troubleshooting.

About Us

Wizeline prioritizes a culture of diversity and development for its nearly 2,000 person team spread across the globe. We believe great technology comes from a mix of talents and perspectives. Our core values of ownership, innovation, community, and inclusivity are central to our work. Wizeline is invested in its employees' growth, offering opportunities to create personalized career paths and develop in-demand skills. We even have a free education program, Wizeline Academy, to help both employees and the broader community upskill in tech.

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Apply now!