Description
- Debug and resolve customer issues in a timely and professional manner.
- Establish a deep understanding of customer needs for your area and leverage those insights to provide outstanding solutions.
- Manage ongoing bugs/incidents, system configuration and testing for Wind River products.
- Engage in internal and customer facing meetings.
- Work with cross functional teams to improve Wind River support processes.
- Proactively contribute content to the various Knowledge Bases within Wind River
- Document Problems for Knowledge Base so that customers may solve similar problems on their own in the future.
- Be available for after-hours duties in case if there is need for 24/7/365 coverage.
- CSAT, NPS, CES SLA compliance.
- Achievement of Objective and Key Results (OKRs) as set by management.
- Review of Key Performance Indicators (KPIs)
Bachelor or Masters degree in Computer Science, Electrical Engineering, Math, Data Science, Physics, or related technical field.
- 4-6 years experience required.
- Experience with RTOS and /or Linux.
- Familiarity with Wind River Systems product a plus.
- Experience in Device Drivers, BSP, HW design, Networking and other technologies used in embedded system applications.
- Experience with networking applications, Core TCP/IP, Multicasting, Routing, etc.
- Experience with NFV, OpenStack, DPDK, DPI, SDN, embedded Linux & security-enhanced Linux, virtualization, VOIP, networking security a plus
- Familiarity of major processor families: PowerPC, Intel, ARM and RISC-V, including multi-core.
- Understanding and experience in high level languages and application of C/C++ , RUST, Python etc.
- Understanding of IaaS like AWS, Azure etc.
- Understanding of applications running in Cloud as SaaS and know-how of tools used in Cloud.
- Excellent written and oral communication skills.
- Linux and Windows host environments.
- Troubleshooting and debugging issues in a real-time embedded environment.
- Exceptional team player who works well in collaborative environment.
- Self-managed, fast learner with the desire and ability to master new technologies.
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