Technical Project Manager

Department: DS Operations

Location: Guatemala City, Guatemala, Guatemala City, Guatemala

Employment Type: FullTime

IT Project Manager

Location: Guatemala, El Salvador

Work style: Hybrid

Modality: Full-time

Who We Are

Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.

About the Role

As an active member of TELUS Digital, you will support the delivery of complex projects as a Technical Project Manager, ensuring successful execution across all project phases — from planning and initiation through execution, monitoring, and closure.

You will act as the bridge between technical teams and business stakeholders, ensuring alignment, risk management, and on-time delivery within scope and budget.

Key Responsibilities:

• Plan, lead, and manage complex software development projects, including application development, migrations, and transformation initiatives.
  

• Drive execution across all project phases: initiation, planning, execution, monitoring & controlling, and closure.

• Develop and maintain detailed project plans, schedules, budgets, and risk mitigation strategies.

• Ensure alignment between business requirements and technical implementation.

• Manage stakeholder communication across technical teams, business units, and leadership.

• Monitor project scope, timeline, cost, and quality, proactively identifying and mitigating risks.

• Produce and maintain project documentation, governance artifacts, and status reports.

• Utilize project management tools.

• Manage work tracking and collaboration through Jira.

• Support budget planning, capital and operational expenditure tracking, and reporting.

• Coordinate with external vendors and support contract and procurement management when required.

• Facilitate Agile ceremonies and support hybrid or Agile project environments.

Required Qualifications:

• Bachelor’s degree in Computer Science, Computer/Software Engineering, Information Systems or Applied Mathematics, or equivalent education and/or experience.

• 3-4 years of experience managing delivery of complex software projects (Application Development, Migrations or Transformation)

• 2-3 years of experience planning and leading projects through all phases.

• Strong knowledge of project management methodology (PMI, Agile, or hybrid approaches)

• Proficiency with web assisted tools.

• Working knowledge of Excel (formulas, pivot tables, charts, data analysis)

• Demonstrated analytical, problem-solving, and negotiation skills

• Experience producing and maintaining project documentation

• Clear and effective communication skills across technical and business stakeholders

Desirable skills

• Experience with billing systems, financial systems, or payment platforms

• PMP Certification or working towards it

• Scrum training or Agile certification

• Experience in Telco, Financial sector, or Retail

• Vendor management or procurement experience

• Budget planning and reporting experience

What’s in it for you:

• Private medical and life insurance from day one

• Budget for professional growth (certifications)

• Schedule flexibility.

• Extra bonus based on performance.