Senior Software Engineering Manager

Department: Product Delivery

Location: Charlottesville, VA, Boston, MA, Columbus, OH, Durham, NC

Compensation: $195K – $215K

Employment Type: FullTime

Who We Are

Welcome to TELUS Digital, where innovation meets impact. As an award-winning digital product consultancy, we're shaping the future of digital experiences through cutting-edge technology, agile thinking, and a culture that puts people first.

We are the global digital section of TELUS, one of Canada’s largest telecommunications providers. Our global teams deliver transformative digital solutions and customer experiences for industry leaders in consumer electronics, finance, telecommunications, and utilities. With robust multi-shore delivery capabilities, multi-language programs, and secure infrastructure, we ensure exceptional service backed by our multi-billion-dollar parent company.

Location and Flexibility

Our Software Engineering Managers are essential to TELUS Digital's culture of collaboration. This role follows a hybrid model with in-office presence on Tuesdays, Wednesdays, and Thursdays at one of our TELUS Digital locations:

• Columbus, OH

• Durham, NC

• Boston, MA

• Charlottesville, VA

The Opportunity

As a Senior Software Engineering Manager, you’ll lead cross-functional teams (engineers, product, program management, etc.) to build exceptional digital products for our clients while also guiding your team members in their personal and professional growth.

You’ll set the technical vision, drive adoption of modern engineering practices, and shape the solutions we deliver. Success in this role means leading energized, high-performing teams that deliver high-quality software and create lasting impact for our clients.

This role also requires strong people leadership across distributed, multi-geo teams, and close collaboration with stakeholders across North America.

Qualifications

• Demonstrated ability to set and drive technical vision, championing innovation and integrating emerging technologies to solve complex challenges.

• ~5 years of people management experience, including direct responsibility for hiring, performance management, coaching, and career development.

• 8+ years of professional engineering experience, with 4+ years leading multiple engineering teams or large functions.

• Experience managing teams across multiple geographies, time zones, and cultures, with a strong focus on inclusion, communication, and alignment.

• Proven track record of building, scaling, and developing high-performing teams, including succession planning and coaching other engineering leaders.

• Expertise in modern software delivery practices (CI/CD, Agile, DevOps), with experience scaling these methodologies across teams.

• Hands-on or leadership experience with mobile platforms, including Android and/or iOS, within modern product development environments.

• Strong ability to build trust and psychological safety, navigate complex interpersonal dynamics, and handle difficult conversations with long-term impact in mind.

• Experience owning end-to-end delivery of large-scale digital products or platforms, with a focus on scalability, security, maintainability, and architectural excellence.

• Skilled at translating complex technical and business challenges into actionable strategies and aligning cross-functional teams and executives to a shared vision.

• Experience in a client services or agency environment.

• Background in interviewing, hiring, and consulting teams on engineering best practices.

Bonus Points

• Experience as a Project Manager, Product Manager, or Scrum Master in a leading consultancy or agency.

• Proven ability to guide clients in adopting modern engineering or agile delivery practices.

• Relevant certifications (CSM, CSPO, PMP, SA, SPC, etc.).

• Experience in account planning, team scaling, and growth activities.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence, and performance, without regard to any characteristic related to diversity.

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