Senior AI Engineer

Who We Are

Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

In January 2023, TELUS Digital acquired WillowTree, creating a combined firm with service offerings spanning Customer Experience and Digital Solutions.

With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.

An integral segment of our company is Fuel iX™, TELUS Digital's proprietary generative AI engine. Fuel iX™ empowers businesses to transition their generative AI initiatives from concept to operational reality quickly, securely, and responsibly. This powerful tool enhances TELUS Digital’s ability to create and implement solutions that not only elevate customer engagement but also address complex business challenges.

Location and Flexibility

This role can be fully remote for candidates based in the states of São Paulo and Rio Grande do Sul as well as in the cities of Rio de Janeiro, and Belo Horizonte, due to team distribution and occasional in-person opportunities. If you are based in São Paulo or Porto Alegre, you are welcome to work from one of our offices on a flexible schedule.

The Opportunity

TELUS Digital is seeking a proficient AI Engineer passionate about the technology, and ready to implement research concepts into tangible and production-ready solutions for our global clients. As a AI Engineer, you will be instrumental in applying and integrating generative AI models to enhance digital products, while also applying best coding, testing, and monitoring practices, making AI accessible and valuable in a real-world context.

Responsibilities 

• Apply your knowledge of AI systems and software engineering to develop solutions that directly address and resolve business problems.
• Partner with professionals from Data Science and Data Engineering to address complex technical challenges, ensuring that the latest and most effective Data & AI techniques are being utilized.
• Take ownership of implementing and optimizing applied AI components, ensuring they meet project needs with high complexity and scale.
• Navigate and manipulate generative AI models, including (but not limited to) LLMs, to create prompts and solutions tailored to specific use cases.
• Develop and incorporate AI solutions while adhering to industry best practices, including moderation, security, monitoring, and compliance standards.
• Understand and properly apply Responsible AI concepts in all the stages of the solution.
• Lead the charge in designing, measuring, and evaluating AI model outputs, developing standard and custom metrics to ensure alignment with business objectives.
• Translate AI research and PoCs into production-ready features, delivering robust and scalable AI components that integrate seamlessly with larger systems.
• Drive the selection and application of appropriate evaluation metrics, ensuring that AI solutions are robust, unbiased, and meet all necessary performance standards.

Qualifications

• Demonstrable experience in applied AI, with a foundation in machine learning, NLP, LLMs, and statistical analysis.
• Strong understanding of the trade-offs between various generative AI models and the ability to choose the right model for specific use cases.
• Experience with data embeddings and vector databases, understanding the trade-off between available options, and leveraging it to optimize data ingestion.
• Experience in architecting and developing solutions that integrate generative AI with traditional software solutions with minimal to no oversight.
• Experience building and testing a server-side platform for API development and orchestration.
• Is proficient in the Python and Typescript language and understands the trade-offs between multiple frameworks and patterns. 
• Skilled in creating and adjusting prompts for complex AI systems to meet diverse project requirements.
• Familiarity with testing and evaluating AI systems using state-of-the-art methods and best practices.
• Hands-on experience deploying software on leading cloud platforms and utilizing AI tools like AWS Bedrock, Azure AI Services, and Vertex AI.
• Strong collaboration skills and ability to work alongside developers from multiple different areas.
• Ability to communicate complex AI solutions and concepts effectively to technical and non-technical stakeholders.

You’ll love this job if you...

• Are comfortable collaborating and communicating with teams and clients to deliver software in an agile environment
• Think of the product you are building as part of an ecosystem of development, testing, and deployment tools and processes
• Pride yourself on your work and take responsibilities and commitments seriously
• Value daily opportunities to immerse yourself deeply in your work
• Celebrate differences and thrive in an environment where everyone’s unique contributions are encouraged
• Value a feedback culture that fosters personal and professional growth

Why TELUS Digital?

At TELUS Digital, you'll work with world-class brands like FOX, HBO, PepsiCo, and Domino's, building transformative digital products that impact millions. Our global reach allows you to collaborate with diverse, international teams, solving complex problems and delivering tech-driven solutions that matter.
We thrive on engineering excellence, using the latest technologies in cloud computing, AI, machine learning, DevOps, microservices architecture, and data engineering. Our teams embrace Agile methodologies, continuous integration and deployment (CI/CD) pipelines, and a DevOps-first mindset to deliver solutions at scale.

In addition to being part of an international and innovative consultancy company, you will have:

• A Global Innovation Hub: Be part of an international consultancy at the forefront of technology
• Work-Life Harmony: Enjoy flexible hours and autonomy to balance your professional and personal life
• Cutting-Edge Tech Playground: Dive into the latest technologies and shape the future of digital solutions
• Prestigious Partnerships: Collaborate with world-renowned brands, making a real impact in the market
• Growth-Centric Environment: Thrive in our collaborative ecosystem with a clear career development path
• Global Exposure: Embrace optional international travel opportunities to broaden your horizons

Some of our benefits: 

• Health and dental plan
• Life insurance
• Monthly voucher for meals, culture, education, health and mobility
• Child care assistance and more!

Equal Opportunity Employer 

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.